Phlebotomy Training Lead

Job overview

This role oversees and delivers the training and development of Phlebotomy employees by reviewing training plans, monitoring and scheduling competency assessments. This role includes accountability of the provision of our successful, accredited Synnovis Phlebotomy Training Course, providing the theory and competency for over 150 external students p/a. This role will also encompass the rollout and support of our UGME Medical Student business provision and any other tailored Phlebotomy training as deemed appropriate.

Main duties of the job

•Identify skill gaps and planning of training of all technical, and administrative roles within the associated work area.

•Oversee the delivery of training and development processes, including development of training materials and competency.

•Delivery of UGME Medical Student provision, liaising with the Undergraduate Medical Education Coordinators and Department Leads to ensure a high standard of training is provided.

•Provide regular training-related reporting to senior management and the Talent team, highlighting issues and risks, and measuring progress against agreed KPIs.

•Manage the employee compliance for Synnovis statutory/mandatory training in all areas.

•Work collaboratively with Phlebotomy training leads to ensure the delivery of the operational objectives for the associated work area.

•Identify and address skills gaps with support from the Learning & Development and Talent teams.

•Develop the overarching Phlebotomy training policy to ensure all standards are met and guidelines remain relevant and current.

•Coordinate all required Phlebotomy training events and provide high level monitoring of performance via localised training leads.

•Manage the Synnovis Phlebotomy Training Course, working in collaboration with the Management teams, supporting communications, enrolment, theory days, Induction and competency assessments/examinations.

•Support induction training to all new joiners to Phlebotomy and work closely with the HR team to ensure all onboarding is delivered as required and in a timely manner.

•Facilitate mentorship to all staff within the team and work with other training leads to ensure strategic training plans are delivered.

•Support the development of theory and practical based training, organising classroom-based training with trainers and facilitators.

Working for our organisation

Your development and learning

You will have a suite of learning opportunities available through The Synnovis Way Development programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications. 

Through our Innovation Accelerator Fund, you can apply for finance to get that new innovative scientific project off the ground, and participate with the wider scientific community through symposiums, conferences and other peer group meetings.

Detailed job description and main responsibilities

Key Relationships

The Phlebotomy Training Lead will be expected to regularly and effectively communicate with colleagues within the department as well as senior colleagues and various Trust colleagues across all sites.

Key relationships are expected with;

Synnovis Phlebotomy staff Students Trust staff and clinicians Senior Management Department Leads Team Managers & Team Leaders

Duties and Responsibilities

You will hold a variety of accountabilities. These will include, but are not limited to:

·Oversee the identification of skill gaps and planning of training of all technical, and administrative roles within the associated work area.

·Oversee the delivery of training and development processes, including development of training materials and competency.

·Oversee the delivery of UGME Medical Student provision, liaising with the Undergraduate Medical Education Coordinators and Department Leads to ensure a high standard of training is provided.

·Support all relevant accreditations, such as the OCN Credit for Learning providing and maintaining all relevant training documentation.

·Provide regular training-related reporting to senior management and the Talent team, highlighting issues and risks, and measuring progress against agreed KPIs.

·Manage the employee compliance for Synnovis statutory/mandatory training in all areas.

·Work collaboratively with Phlebotomy training leads to ensure the delivery of the operational objectives for the associated work area.

·Deliver training using a range of methods such as E-learning, classrooms etc.

·Identify and address skills gaps with support from the Learning & Development and Talent teams.

·Provide an annual training delivery plan with consideration of statutory and mandatory training requirements and other routine training needs.

·Develop the overarching Phlebotomy training policy to ensure all standards are met and guidelines remain relevant and current.

·Coordinate all required Phlebotomy training events and provide high level monitoring of performance via localised training leads.

·Manage the Synnovis Phlebotomy Training Course, working in collaboration with the Management teams, supporting communications, enrolment, theory days, Induction and competency assessments/examinations.

·Participate in all Phlebotomy training audit activities in an open and transparent way and report of non-compliance.

·Support induction training to all new joiners to Phlebotomy and work closely with the HR team to ensure all onboarding is delivered as required and in a timely manner.

·Deliver training related reports and recommendations based on agreed metrics to senior management, as required.

·Provide mentorship to all staff within the team and work with other training leads to ensure strategic training plans are delivered.

·Utilise any relevant software to record data and ensure that data entry is accurate.

·Support the development of theory and practical based training, organising classroom-based training with trainers and facilitators.

·Prioritise your workload effectively to ensure that deadlines are met, and that work is delivered on time and to a high standard. This includes allowing time for Continual Professional Development (CPD).

At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more.

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites,Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

GSTT

Guy’s and St Thomas’ Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Women’s Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Children’s Hospital and the Cancer Centre on the Guy’s site.

You will be close to the vibrant Borough Market and the South Bank, which are exceptional London locations; perfect places to work and relax next to such iconic venues as Big Ben, The London Eye and The Shard

KCH

King’s College Hospital Foundation Trust is one of the UK’s leading NHS Foundation Trusts in specialist teaching. King’s has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career.

Over the last 170 years, King’s has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London.

PRUH

Princess Royal University Hospital is a District General Hospital, which proudly provides quality care to patients within the boroughs of Bromley and Bexley as well as Lambeth, Southwark and Lewisham.

Orpington is located within South East London with a great range of shops, markets and a place where various sports can be enjoyed. It is a great place to live and work.

Person specification

Qualifications

Essential criteria

Good all-round education to GCSE and A Level standard or equivalent Degree or equivalent experience in Learning and Development environments Train the trainer certification

Desirable criteria

Phlebotomy Training Qualification Learning and Development qualification CIPD qualification Level 5 Presentation qualification

Experience

Essential criteria

High level of Phlebotomy experience Proven IT skills in Microsoft Word, Excel and Outlook Extensive Phlebotomy experience working at management level Experience in supporting student training Continual review and assessment of training programs to meet corporate objectives e.g. KPIs Working in a highly regulated industry Communicating with a range of customers and healthcare professionals Working as part of a team Working accurately with an attention to detail

Desirable criteria

Completion of Synnovis Phlebotomy course Confident with training large cohorts of staff Reviewing and updating learning and development policies and procedures Developing and maintaining learning and development systems and online portals

Skills & Knowledge

Essential criteria

Ability to write accurately and legibly Excellent organisation skills and ability to prioritise and organise work Able to follow guidelines and protocols Ability to remain calm whilst working under pressure and to tight deadlines / targets Ability to work with own initiative Willingness to learn Ability to communicate and manage relationships with diverse groups and levels of people including internal and external customers Ability to accurately establish, review and follow written procedures Experience of working with Synfo/ LMS

Desirable criteria

Knowledge of the NHS and its service provision Knowledge of Good Clinical Practice (GCP)

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.

For our Permanent workforce w e offer a competitive benefits package.

All employees are entitled to:

Contributory pension scheme Generous annual leave entitlement Ground breaking development
opportunities

Safeguarding children and vulnerable adults . All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

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