Engagement and Communications Officer

2 weeks ago

Wallington, United Kingdom Sutton Primary Care Networks Full time

Job summary

The Engagement and CommunicationsOfficer will provide support to ensure the efficient and effective running ofthe communications and marketing functions to support Sutton PCNs. Thepostholder will develop, promote, ensure, and maintain systems for effectivestaff, patient, and stakeholders communication within and across Sutton.

The role will includecarrying out general operation support tasks, including daily media monitoring,preparing, and scheduling social media posts, implementing website updates,assisting with the planning and execution of events, and writing copy for arange of audiences and channels. The post holder is expected to use theirinitiative to make considered judgements and ensure they can prioritise taskseffectively.

Main duties of the job

Communication and Engagement

Analytical and Judgement Skills

Planning and Organising

Training &Development

Confidentiality

Health & Safety

Equality and Diversity

Quality

Working hours: hours per week, Monday to Friday, working hours flexible (For example could be 8am-4pm, 8:30am-4:30pm, 9am-5pm or 9:30am-5:30pm)

About us

Sutton Primary Care Networks CIC is the collaborative vehicle for the four Sutton PCNs and the former Sutton GP Federation working together as a single entity. We are a Community Interest Company that aims to reinvest surpluses back into general practice and primary care for the benefit of our practices and the people who form the communities we serve.

Sutton has four PCNs whose boundaries are based on historical relationships and groupings of organisations. There are some similarities of residents health and care needs unique to a particular PCN, and many more needs that are shared across all 4 PCNs.

Our four PCNs represent all 22 GP surgeries around Sutton. Their collective footprints covers all the London Borough of Sutton and its residents who are able to access and benefit from the services and improvements offered by Primary Care Networks.

Job description

Job responsibilities

Communication and Engagement

Collaborate with management to develop and implement an effective communications strategy based on our target audience. General administration tasks, such as sending emails, phone calls, writing up documents, filing. Support the production of printed publications, employing graphic design skills to create accessible and engaging content. Seeking and drafting content in plain language, ensuring materials are accessible and facilitating the distribution process. Work alongside other members of the team to develop and deliver effective communication and engagement to all staff, patients, third sector organisations and stakeholders. Create, write, update, and optimise content for the SPCN and associated stakeholders websites, digital newsletters, print publications and social media platforms which is in line with branding and accessibility guidelines. Ensure consistency in terms of voice, branding, messaging, and frequency of posting via communication platforms. Employ creative skills to create content that is engaging and appropriate to our diverse audiences. To assist in other ad hoc projects as directed by the Engagement and Communications Lead. Draft, proof, and share communications to various channels. Advise internal colleagues on the most appropriate methods of communicating messages to staff. To support with logistics arrangement of team engagement events and campaigns To help facilitate and support events in meetings of stakeholders and public members. Actively participate in the videography/photography projects in a variety of roles depending on the project, including but not limited to:

o Photographer

o Videographer

o Editor

o Director

o Producer

Possess a good understanding of:

o Canva

o Adobe Creative Cloud Apps including but not limited to video production and graphic design. (or equivalent)

o Da Vinci Resolve (or equivalent)

o Microsoft Office Suite (PowerPoint, Word, Outlook, Loop, Teams, Excel)

o WordPress (or equivalent)

o Social media platforms including paid ads functions.

o AI Tools

o Digital cameras and associated equipment

Analytical and Judgement Skills

Data collection and analysis from surveys and social media analytics. Support with production of reports based on data collected and make improvements where necessary based on findings.

Planning and Organising

Prepare appropriate social media content, including a social media content calendar. Support the collation of e-bulletins, coordinating, drafting and editing content, ensuring accurate copy, consistent format and timely distribution, continuously measuring its effectiveness and advising on improvements. Support and deliver communications activity for key internal projects, events and initiatives as required. Planning details of and supporting events. Minute taking in meetings. Prepare videography/photography equipment and others comms resources/equipment as required, ensuring all equipment remains in a good state of use and ready to be used. Contribute to the effective and efficient use of resources. Maintain a list of communications equipment; ensuring it is in good working order. To always adhere to Communications Policy.

General Responsibilities

Training & Development

Fully participate in training and development, meeting any, and all, requirements of any courses funded, or part-funded by the organisation. Take own responsibility for personal development.

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, staff, and other healthcare workers. They may also have access to information relating to any part of the business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to staff, patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with PCNs policies and procedures, and the protection of personal and sensitive data. To always adhere to PCNs Information Security Policy, in particular ensuring that there are no breaches of confidentiality.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCNs Health & Safety Policy to include:

Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks. Ensure all accidents are reported and investigated, follow up action taken as necessary. Maintain training in line with local policies.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities, and rights.

Quality

The post-holder will strive to maintain quality and will.

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance. Work effectively with individuals in other agencies to meet patients needs. To work in accordance with PCNs policies and guidelines at all times. Effectively manage own time, workload, and resources. To carry out other duties commensurate with the grade, as required.

  • Communications & Marketing Officer

    3 weeks ago

    Wallington, Greater London, United Kingdom National Trust Full time

    Are you creative with a passion for communications and marketing? Can you tell stories that will demonstrate our impact and inspire people to get involved? We're seeking a Communications & Marketing Officer to join our team at Wallington. This is an exciting role for someone looking to develop their career in communications and marketing and with a passion...

  • Compliance Officer

    4 weeks ago

    Wallington, United Kingdom Reed Business Support Full time

    **Compliance Officer** **Full time, Permanent, Hybrid working** **£36,000 pa** **Location: Epsom, Burgh Heath** Are you an experienced**Compliance Officer** looking for your next role?Reed Epsom are supporting a corporate client with the recruitment of an experienced **Compliance Officer** to join their busy and innovative team. In order to be...

  • Community Psychiatric Nurse

    7 days ago

    Wallington, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

    Job summary Sutton Single Point of Access Team(Sutton PLRS - SPA) provides a borough-based access only service for adults aged 18-74, whereby all referrals are channelled through our team, and directed to receive appropriate care either within the Trust or in Primary care. We work closely with the Sutton Talking Therapies Service, Sutton Integrated...

  • Community Diabetes Specialist Nurse

    2 weeks ago

    Wallington, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary Do you have a passion for supporting individuals to self manage their diabetes? This is an exciting opportunity for an enthusiastic and motivated Band 7 Diabetes Specialist Nurse to join our dynamic and friendly Diabetes team for a 6 month fixed term contract. You will be joining a well-established, community based, intermediate...

  • Tribunal Officer

    7 days ago

    Wallington, United Kingdom Cognus Limited Full time

    **Tribunal Officer** **Main Working Location: Cantium House, Wallington, Sutton Salary Range: £47,438.22 (Cognus Band 4)** **Permanent/Full time: 37 Hours per Week** The term ‘Special Educational Needs’ (SEN) has a legal definition. Young people with special educational needs have learning difficulties or disabilities that make it harder for them to...

  • Account Support Executive

    4 weeks ago

    Wallington, United Kingdom ESS Utility Consultants Full time

    **Responsibilities and Duties**: - Maintain and develop new and existing client relationships, optimising quality of service and customer satisfaction - Monitor and receive information on market activities and provide relevant reports and information to clients - Providing validation reports to customers in a timely manner removing potential late payment...

  • Shc Patient Services Administrator

    4 weeks ago

    Wallington, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Sutton Health and Care delivers (SHC) services to the population of London Borough of Sutton. The Sutton Borough Clinic Reception team provide an efficient administrative service across all the Community Services Division. We are looking for a Patient Services Administrator to cover our clinic receptions throughout the Sutton Borough. This includes the...

  • Exceptional English Tutor

    4 weeks ago

    Wallington, United Kingdom StudyBox Tuition Full time

    Key Responsibilities: - Delivering engaging and effective English lessons to students aged 5 to 16. - Providing ongoing support and feedback to students to ensure their academic progress. - Assessing student performance and adapting teaching methods to meet individual needs. - Maintaining accurate records of student progress and attendance. - Communicating...

  • Private Patient Administration Officer

    4 weeks ago

    Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets the high standards of...

  • Specialist Adult Speech

    4 weeks ago

    Wallington, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Adult Speech & Language therapist; Community, Sutton Health & Care, South West London. (Band 6) The Speech & language therapy (SLT) team work across the Community Neuro & Adult SLT service. Giving staff the opportunity to work as part of a Community MDT who truly support each other & work together towards our vision of 'Investing in our patient community,...

  • First Contact Practitioner

    7 days ago

    Wallington, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    We are looking for two physiotherapists to provide first-contact MSK care within primary care across Sutton GP practices and work in a new innovative way. You will have an excellent clinical assessment and triage skills; be a great communicator, motivational skills and happy to drive forward rapid change. You must be innovative, organised, and computer...

  • Pa / Team Administrator

    6 days ago

    Wallington, United Kingdom Kenneth Brian Associates Limited Full time

    Kenneth Brian Associates are working on an exciting opportunity for a Croydon based client, who are seeking a PA / Team Administrator to join their team. This is a new role, and will involve providing support to various individuals as well as general administrative duties. Key responsibilities will include: - Providing administrative support to the team...

  • Digital Marketing Executive

    23 minutes ago

    Wallington, United Kingdom Iconic Digital Marketing Consultants Ltd Full time

    Job DescriptionCompany DescriptionIconic Digital is a leading digital marketing agency based in Wallington, UK. With 13 years of experience, we have developed a scientific and innovative approach to digital marketing that guarantees a return on investment for our clients. We specialize in providing a wide range of digital marketing services, including SEO,...

  • Non-medical Prescriber

    3 weeks ago

    Wallington, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

    We are seeking a dynamic, highly motivated individual who is a registered nonmedical prescriber (NMP) with experience of working in a community setting. As a registered professional you will be committed to providing a high-quality service and have a desire to support in the development of ADHD services. You will be part of a small and friendly...

  • Legal Aid Costs Administrator

    4 weeks ago

    Wallington, United Kingdom Taylor Rose Full time

    This role involves but is not limited to: Co ordinating Legal aid costing. Costing and submission of Legal Helps. Submit outcomes on CCMS for discharging certificate. Upload final order to complete discharge of public funding certificate. Allocate costs for counsel on CCMS so counsel can submit their bill. Address general notifications and actions on...

  • Property Manager

    4 weeks ago

    Wallington, United Kingdom Magnus James Full time

    A fantastic opportunity for an organised and diligent Property Manager to join a leading independent lettings agency within their office in Wallington. This is a brilliant opportunity for a competent Property Manager to join an excellent company.      Property Manager – BenefitsTeam lunches.Lovely working environment and team.Basic salary of £30k -...

  • Graduate Account Manager

    3 weeks ago

    Wallington, United Kingdom Monarch Partnership Full time

    As a graduate trainee, you'll benefit from being handed responsibility from the outset, an opportunity to gain hands-on experience and develop a broad understanding of your chosen profession, as well as receiving support in building key skills.The successful candidate will receive training to develop an understanding of energy charges and billing elements...

  • Receptionist

    4 weeks ago

    Wallington, United Kingdom Kenneth Brian Associates Full time

    **Temporary Receptionist - Possible Temp to Perm** Kenneth Brian Associates are seeking an enthusiastic, confident Receptionist / Administrator to cover a 3 month temporary assignment on behalf of a SME based in Wallington. Whilst this is 3 months initially if the person gets on well, this could be extended or become permanent. Duties will include: -...

  • Professional Lead for Psychology and Psychotherapy

    7 days ago

    Wallington, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

    Clinical To provide highly specialist psychological assessments of young people and their families referred to the Service based upon the appropriate use, interpretation and integration of complex data from a variety of sources including psychological tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured...

  • Educational Psychology Assistant

    3 weeks ago

    Wallington, United Kingdom Cognus Limited Full time

    Job summary CognusEducational Psychology Service is looking to recruit an Educational PsychologyAssistant (EPA) to join the team. Our current assistant has successfully gaineda place on the Educational Psychology Doctoral course. The Assistant will bebased in Carshalton Boys Sports College and work under the supervision of anEducational Psychologist...