CDC Assistant Administrator

4 weeks ago

Telford, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

Job summary

The CDC is a new service. With the expanding service we are recruiting 2 Admin Assistants to support the Teledermatology Service which is based at Hollinswood House, Telford. This service is currently over 5 days, Monday to Friday with the potential of going to a 7 day service in the coming years.

We look forward to receiving applications from enthusiastic people who would like to join our friendly team at this exciting time of are looking for proactive individuals to join our CDC Service to provide administrative support. This is an interesting and challenging role, helping enable the smooth running of the Teledermatology service and the patients experience through the cancer pathway and their ongoing care.

The successful applicant will possess excellent communication skills, be efficient at organising and prioritising a busy workload and remain calm under pressure to achieve tight deadlines. The candidates must have an understanding of patient and data confidentiality and its importance.

Main duties of the job

Establish and maintain office processes, complete the required preparation for the clinics and to be visible and present. Previous experience of local hospital systems would be advantageous. Track patients progress following their Teledermatology appointment, uploading and action each patients outcome with appropriate teams. To speak to patients, reassuringly and informative. To proactively take steps to ensure that patients treatment schedules are actioned.

About us

As an employee of the Trust you have a responsibiluty to:

Participate in statutory and mandatory training as appropriate for the post Maintain consistently high personal and professional standards and act in accordance with the relevant professional code of conduct. Take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates. Participate in the Trust's appraisal processes including identifying performance standards for the post, personal objective setting and the creation of a personal development plan in line with the KSF outline for the post Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education and Qualifications

Essential

oEducated to GCSE standard (or equivalent) English to Grade 9 - 4 (C or above). oNVQ Level 3 in Business and Administration or Customer Care/ IT or equivalent qualifications or the ability to demonstrate the equivalent experience gained in a similar role. oEvidence of a commitment to continuous professional development

Previous Experience

Essential

oExperience of working autonomously in an administrative and clerical role oWorking knowledge of validating patient pathways to ensure they provide an accurate record oWorking of scheduling outpatient appointments and/or admissions oDemonstrable understanding of the NHS 18 week target and associated principles oExperience of operational administrative work within the NHS oRelevant knowledge and experience of tracking patients through the 18 week and cancer pathways

Skills and Knowledge

Essential

oDemonstrable understanding of patient priorities and performance standards relating to appointments and waiting times oEvidence of ability to manage own workload effectively. oExperience of using a full range of IT systems including Microsoft Office and patient administration/data systems

Key Competencies and Behaviour

Essential

oExcellent communication skills

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