Neighbourhood Officer

Found in: Talent UK C2 - 2 weeks ago

Warrington, United Kingdom Torus Group Full time

We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington.

One of the largest landlords in the North West, we have 1,500 staff, manage more than 37,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes.

A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur.

This is an exciting opportunity to join our Neighbourhoods Team and we are looking for an experienced Neighbourhood Officer on a permanent basis.  The Neighbourhood Officer is key to ensuring the sustainability of our estates.  You will be responsible for delivering a wide range of housing management services in all aspects of the tenant and landlord relationship. This is a proactive role managing a portfolio of properties maintaining a high-quality service for tenants. You will be responsible in helping to maximise our income, ensure demand for our properties in challenging neighbourhoods and address any estate and tenancy management breaches.

This is an important role in which you will:

  • Be responsible for delivering a wide range of housing management services in all aspects of the tenant and landlord relationship.
  • Be a key contact in the delivery of tenancy management on your patch, including outlying areas.
  • Act as an ambassador for Torus, building positive relationships and working collaboratively with other teams, external agencies and residents ensuring that Torus Neighbourhoods are clean, safe, and well managed.
  • Deliver a programme of estate inspections, identifying improvements, and investigating breaches of tenancy.
  • Meet all key performance targets and deliver a service against Torus’s corporate objectives.

To be successful in this role you will:

  • Have CIH Level 3 or the willingness to work towards.
  • Experience of managing housing stock or delivering a service to clients.
  • Knowledge of housing legislation and ability to research knowledge.
  • Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs.
  • Experience of managing nuisance and ASB cases.
  • A proactive, professional, commercial and resilient approach, able to work well at pace and produce innovative solutions.

Happy to Talk Flexible working 

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

  • Right to work verification
  • Qualification certificate check
  • 2x Completed references
  • OH Health Questionnaire – Fit For Work
  • DBS check (if required for role)
  • Completion of all new starter documentation including signed T&C’s

Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks.

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