Neighbourhood Officer

3 weeks ago

Warrington, United Kingdom Torus Group Full time

The Neighbourhood Officers sit within the Neighbourhood Team working alongside the Tenancy Sustain Officers. The Neighbourhood Officer is key to ensuring the sustainability of our estates and targeting resources to achieve the best return for the business. The Neighbourhood Officer proactively manages a portfolio of properties, maintaining a high quality service for tenants.

**This is an important role in which you will**:

- Be responsible for performance and tenancy management of your property portfolio
- Carry out accompanied viewings, utilise incentives and liaise with the Allocations Team to ensure demand for your property portfolio
- Participate in multi-agency meetings, working groups and other meetings to deliver required outcomes
- To liaise with the appropriate Tenancy Sustain Officers to ensure the sustainment of tenancies, to ensure compliance with tenancy agreements and to protect demand and reduce costs.
- To oversee your neighbourhood and proactively address any issues that would affect demand and costs, liaising with Safer Estates Compliance Officers, Tenant Involvement Team and Support Network as appropriate.

**To be successful in this role you will**:

- Experience of managing housing stock or delivering a service to clients
- Knowledge of housing legislation
- The ability to negotiate with and influence partners and stakeholders to gain shared business aims
- The skills to manage relationships with tenants including challenging non-compliance
- A proactive, professional, commercial and resilient approach, able to work well at pace and produce innovative solutions

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