Commercial Product Manager

3 months ago

Brighton, United Kingdom Bupa Full time

Job Description:

Commercial Product Manager

Brighton or London

Permanent

Full Time (35 hours per week)

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

This role is accountable for our global portfolio management approach; undertaking a range of activities to continuously identify opportunities for improvements in key customer and commercial metrics, and working with a range of stakeholders to ensure their successful delivery. As well as regular reviews and analysis, you will also ensure that clear and effective product governance processes, policies and controls are in place

How you’ll help us make health happen:

Define, develop and implement a global portfolio management approach across all products and regions; driving increased revenue and profitability, whilst ensuring we meet and exceed customer needs Regular analysis, reporting and review of global portfolio performance, including regular dashboards and ad hoc deep-dive product reviews; continuously identifying areas for improvement, and working collaboratively to deliver any recommended changes Identification, evaluation and delivery of enhancements to our global product portfolio; in response to commercial opportunities, customer pain-points, or regulatory challenges Identify opportunities to rationalise and/or migrate products at a global ‘book’ level; managing their delivery to create increased customer simplification and improved commercial performance Management of clear and effective product governance processes, policies and controls; including their regular review, testing and update where appropriate; ensuring the prioritisation and delivery of good customer and regulatory outcomes Oversight of an effective Product Approval process, ensuring that the team and wider business have the relevant tools, templates and support required Delivery of annual assessments to ensure that our products continue to provide fair value to their target customers, with any actions managed through to completion

Key Skills / Qualifications needed for this role:

Business experience, which should include managing a varied product portfolio in a range of regulated markets, to deliver improved commercial performance and customer metrics Experience of developing portfolio strategy and setting overall business direction; and then leading virtual teams to successful multi-channel delivery and implementation of that strategy and key initiatives Strong interpersonal skills with a challenging and persuasive manner, to win and maintain the respect of colleagues across the business at all levels Clear communication and presentation skills, experienced at using storytelling to influence, and gain support from, key stakeholders across the business Strong analytical, numerical and commercial skills Specific experience in healthcare, access, or value-add products Awareness and understanding of PMI/IPMI products and the PMI/IPMI market

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

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