Product & Supply Chain Manager
3 weeks ago
Company Description
Run by swimmers for 20 years, SwimTrek are the world's pioneer of open water swimming holidays. Our award-winning trips span 25 countries, offering unique experiences in stunning locations worldwide. Our adventures cater to all abilities, from newcomers to marathon swimmers, led by experienced guides and safety escorts.
Role Description
This is a full-time hybrid role based in Brighton with some remote work flexibility. As a member of our team, you'll be involved in organizing and facilitating open water swimming trips, ensuring the safety and enjoyment of participants, and contributing to the exceptional guest experience that SwimTrek is known for.
Key responsibilities include;
Product Strategy & Planning:
- Lock in long term partnerships whilst optimising short term tactical opportunities.
- Capacity planning for bed and other inventory to deliver on the programme plan
- Optimise the total supply chain cost.
Research, Analysis & Forecasting
- Understand needs of targeted markets
- Market research and competitive analysis
Product Development & Management
- Drive innovation to enhance guest experience and incremental margin gains.
- Trip descriptions, information and set-up are factually correct and up to date
- Work with Operations to maintain swim itineraries incorporating action points
Supplier Chain Management
- Build and maintain strong, productive & effective two-way relationships with supplier partners
- Schedule & budget annual planning/inspection trips and networking events.
- Maintain supplier agreement documentation
Commercial Management
- Support Inventory Management
- Challenge the supplier cost base and agreement terms and generate improved rates for tactical activity
Quality Management
- Integrate Quality Management in all supply chain processes including Safety and Sustainability criteria
- Putting the customer at the heart of all decisions to deliver outstanding service and quality
- Investigate & report on supplier related issues & guest complaints
- Act as an escalation route and channel for colleagues and suppliers, in addressing all issues
Skills and abilities required (but not limited to)
- Excellent verbal & written communication skills and ability to demonstrate flexibility and initiative
- Ability to build professional relationships with people from a range of backgrounds and cultures adapting the message accordingly
- Strong negotiation and influencing skills with suppliers from a variety of different countries, cultures backgrounds
- Commercially astute and able to demonstrable contractual knowledge
- To be able to manage, and make key quality management decisions
- Able to travel overseas and be flexible with working hours.
- Advanced knowledge of Microsoft office applications
- Knowledge of software apps that improve efficiencies
- Training in Health and Safety for Tour Operator contracting
- Full driving License
- Experience of contracting Hotel and DMC product
- Experience of marine & transport services
- A swimmer who is open to and has knowledge of open water swimming
Desirable but not Essential
- To be able to speak a foreign language
- Passionate about adventure travel
- Degree level education
Job Information
- Please forward your CV with a cover letter describing; if price is the major factor in SwimTrek customer choice? by Monday 26th August to careers@swimtrek.com
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