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Train Dispatch and Gateline

2 months ago

Saint Erth, United Kingdom FirstGroup Full time
About the job

As an S7 at Truro Station you will have a multifunctional role. You will provide staff coverage on the stations you will ensure that customer requirements are met and exceeded, sell tickets via our mobile ticketing system and provide journey information and that station activities including the dispatching of train services and platform management are completed safely and punctually, as well as operating the Gateline, provide information and assistance to customers and ensure that the station environment is kept to a high standard.

Your main responsibilities will be:

Providing the highest level of customer service and being dedicated to customer needs Meet and greet customers at the ticket barrier by being friendly, professional and efficient. Selling tickets and providing journey information using our mobile ticket selling systems. Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures Providing information and assistance to customers Ensuring the safety of customers, staff, visitors and contractors is given the highest priority Maintaining a safe, pleasant, and clean station environment

You'll need to be:

Able to deliver extraordinary front line customer service Able to understand customer requirements and expectations A self-starter with a can do attitude Confident when decision-making Calm yet directive in a crisis Able to work to strict procedures

As a minimum you'll need to have:

The ability to work as part of a team or independently Evidence of numerical ability Attention to detail Strong verbal and written communication skills An ability to multitask well

About the location

Truro Station provides good transport links to the surrounding area and connects Falmouth to the mainline. During the busy holiday periods due to its proximity to many popular tourist locations and venues will see large numbers visit this station. Own Transport is necessary due to the start and finish times of shifts being outside of train running times.

Additional information

Role will require working a range of hours between 0630-0030 and includes weekends and Bank Holidays

Candidates successfully short listed, will be invited to undertake an ability test and a competency based interview. The successful candidate will be required to undertake a safety critical medical and meet the standards required for this role, including a drughs and alcohol screen. A Basic DBS is also required.

The Reward

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.