Customer Experience Reporting AnalystLuton, Vereinigtes KönigreichHybridLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 7 days ago
ABOUT THE JOB
:Creating impactful and automated reports: Using customer and operational data with your ability to analyse complex data you will shape timely, comprehensive and automated (Tableau) reports, dashboards and infographics with essential customer feedback KPIs and actionable insights, which you are able to explain and strategically distribute across the organisation Turning complex data into insights : You will be responsible for turning customer data into actionable outputs and reports, monitoring the performance of various touchpoint KPIs and translating complex operational data into insights. Being a Customer Champion: you will be monitoring and reporting on CX and QM initiatives and projects, showcasing their impact on our customers‘ journeys and providing advice on customer journey interventions to proactively impact NPS. Responsive CX Data Partner: serve as the primary point of contact for local/central colleagues seeking recurrent and/or ad-hoc reporting and customer feedback data support. You will also liaise with our customer data teams to ensure our datamarts are fit for purpose, requesting and joining new value-adding data sources as needed.
ABOUT YOU
ABOUT OUR OFFER
We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click to find out more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit
If you require any further information regarding this opportunity, please email .We really value your interest in TUI and will be back in touch with you shortly after the application closing date.
Do you have any questions regarding this job offer? Get in touch
UK & I Head Office Talent Acquisition Team
Email:
Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.
-
HR MI AnalystLuton, Vereinigtes KönigreichHybridLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 2 weeks ago
Luton, United Kingdom TUI Full timeABOUT THE JOB You are responsible for delivering an effective, proactive, and efficient service to our internal customers and teams. You will work closely with stakeholders (Heads of HR, HRBP, Finance, etc.) to identify key reporting and analysis requirements, ensure data integrity and provide effective HR MI Analytics which will support the...
-
Audit ManagerLuton, Vereinigtes KönigreichHybridLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 7 days ago
Luton, United Kingdom TUI Full timeABOUT THE JOB Planning, executing and reporting on audit assignments; Taking a risk-based and agile approach, tailoring your approach to the needs of the underlying assignment, you will evaluate the control environment and its effectiveness and make suggestions for improvements; Providing valuable insights to management e.g. through the use of...
-
MOC EngineerLuton, Vereinigtes KönigreichHybridLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 7 days ago
Luton, United Kingdom TUI Full timeABOUT THE JOB Providing troubleshooting advice when required to Flight Crews and engineers worldwide to aid rectification of aircraft in service defects Carrying out daily calls to key line stations & 3rd party bases to discuss current aircraft defects, aircraft operational status and planned night stop maintenance Monitoring of Deferred Defects,...
-
Defect Support EngineerLuton, Vereinigtes KönigreichHybridLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 7 days ago
Luton, United Kingdom TUI Full timeABOUT THE JOB Managing the unscheduled maintenance requirements of the TUI Airline fleet, ensuring that deferred defects are minimised and rectification is planned accordingly in order to maintain airworthiness. Monitor and organise deferred defects to secure a timely closure, liaising with internal partners such as Supply Chain AOG desk & MOC...
-
Fleet Operations ManagerLuton, Vereinigtes KönigreichHybridLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 5 days ago
Luton, United Kingdom TUI Full timeABOUT THE JOB As a Fleet Operations Manager you’ll be responsible for supporting the Head of Fleet in delivering: On behalf of the Nominated Person Flight Operations, support the 24/7 Duty Fleet Manager roster Supporting the Head of Fleet in maintaining a strategy to ensure the highest standards of safety and compliance in the flying and conduct...
-
Senior Safety
Found in: Talent UK C2 - 2 weeks ago
Luton, United Kingdom TUI Full timeABOUT THE JOB As TOCC Senior Safety & Compliance Co-Ordinator you’ll be responsible for: Manage and assist the Department Quality System (DQS) self-auditing process for TOCC, facilitating continuous improvement of procedures through review and feedback. Provide expertise and support to Departmental Quality Representatives across airlines,...
-
Crewing OfficerLuton, Vereinigtes Königreichvor OrtLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 7 days ago
Luton, United Kingdom TUI Full timeABOUT THE JOB Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways Responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained Work closely and collaboratively with the Operations team and other key stakeholders within TUI ...
-
Materials CoordinatorLuton, Vereinigtes Königreichvor OrtLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 7 days ago
Luton, United Kingdom TUI Full timeABOUT THE JOB Responsible for the operational support and procurement of aircraft spare parts Tracing and tracking of on-going shipments worldwide and expediting the delivery of parts into the shops or to other stations Coordination of case-to-case logistical activities worldwide, monitoring task progress and taking the necessary action to deliver in...
-
Material SupplierLuton, Vereinigtes Königreichvor OrtLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 7 days ago
Luton, United Kingdom TUI Full timeABOUT THE JOB As Material Supplier you’ll be responsible for: Goods receiving – Receiving, checking, registering, and unpacking of all incoming deliveries. Ensure that goods are received and as registered into AMOS in line with EASA regulations. Goods receiving of aircraft parts in line with EASA regulation and company procedures ...
-
Airline Operations ControllerLuton, Vereinigtes Königreichvor OrtLuton, Vereinigtes Königreich
Found in: Talent UK C2 - 2 weeks ago
Luton, United Kingdom TUI Full timeABOUT THE JOB As an Airline Operations Controller you will: Monitor and update flight watch systems, maintaining real-time aircraft positions by coordinating with handling agents, flight crew, and ground operations teams. Track global weather conditions and interpret METAR and TAF data to advise on significant weather impacts on flight...
-
Luton, Bedfordshire, United Kingdom TUI Cruises GmbH Full timeDo you thrive in a fast paced dynamic environment, solving complex business problems? If so joining TUI Airways as Assistant Crew Controller could be just the role for you. You’ll become part of a team in the heart of the Operation, working alongside the team responsible for the delivery of the airline operation for Pilots and Cabin Crew, utilising...
-
Luton, Bedfordshire, United Kingdom TUI Cruises GmbH Full timeSupply Chain is a function within our airline organisation responsible for the timely and most economical availability of aircraft spares to support the TUI operation and maintenance activities. Goods receiving of aircraft parts in line with EASA regulation and company procedures Stores activities – Stores and picks aircraft parts, materials, tools, and...
-
Luton, Bedfordshire, United Kingdom TUI Cruises GmbH Full timeTUI Business: Northern Region Band: 5 Location(s): United Kingdom | Luton | LU2 9TN | Wigmore House Hours per week: 37.5 Type of contract: Permanent It’s an exciting time for First Choice as the business looks ahead to a bright future with a bold new strategy. We are on the search for motivated, talented people with a curious outlook, energetic...
-
Luton, Bedfordshire, United Kingdom TUI Cruises GmbH Full timeThis is an exciting role in our TUI Operations Control Centre (TOCC) with accountability for the operational planning, delivery, and control of airline operations in the operational control window. Using key systems, your primary role will be one of flightwatch, responsible for monitoring and coordinating the status of flights across the TUI fleet – made...
-
Luton, United Kingdom TUI Full timeABOUT THE JOB • Perform compliance monitoring activities (audit, inspection and other assigned projects) • Ensure that all regulatory and company standards are audited in accordance with the TUI regulatory framework process. • Generating appropriate checklist and forms, ensuring all are accurately documented in the compliance monitoring software...
-
Crew Training Executive
Found in: Talent UK C2 - 2 weeks ago
Luton, United Kingdom TUI Full timeABOUT THE JOB Plan all training requirements and associated duties for both Pilot and Cabin Crew communities including: new entrant, commands, type rating courses, RHS and recurrent and conversion training in collaboration with Crew Planning Colleagues Training will be coordinated in line with the training plan produced by the Manpower Planning and...
-
Luton, United Kingdom TUI Full timeABOUT THE JOB Support teams to identify and prioritise process improvement opportunities, applying Lean Six Sigma tools to identify process anomalies, pain points and process waste. You will collaborate with teams to implement changes and by supporting rapid improvement events Conduct process mapping and use root cause analysis techniques to...
-
Business Partner ControllingLuton, Vereinigtes Königreich; Hannover, DeutschlandHybridLuton, Vereinigtes Königreich...und 1 weitere Standorte
Found in: Talent UK C2 - 2 weeks ago
Luton, United Kingdom TUI Full timeZUR POSITION Unterstützung bei der Entwicklung und Verbesserung von Berichtsmechanismen innerhalb von TUI BLUE und der gesamten TUI Gruppe, mit einem Schwerpunkt auf den Concept Cost. Erstellung von Budgetpräsentationen und detaillierte Analyse der Kosten im Vergleich zum Budget auf monatlicher und jährlicher Basis. Analyse operativer Berichte,...
-
Luton, Bedfordshire, United Kingdom TUI Cruises GmbH Full timeVerstärken Sie TUI BLUE & Concepts als Business Partner Controlling (Concept Cost). Sie unterstützen aktiv die Erstellung und Weiterentwicklung von Finanz- und Controlling Berichten und tragen damit entscheidend zum Erfolg der Marke TUI BLUE bei. Zu Ihren Aufgaben gehört es, den Aufbau und die Weiterentwicklung eines standardisierten Berichtswesens...
-
Luton, Bedfordshire, United Kingdom TUI Cruises GmbH Full timeAs the Head of Finance Transformation for UK&I Accounting & Reporting, you will play a pivotal role in driving change and transformation initiatives within the finance function. Reporting directly to the Finance Director – UK&I, you will have full accountability for leading and integrating change across the UK&I Reporting and Control team. Your...