Customer Experience Reporting AnalystLuton, Vereinigtes KönigreichHybridLuton, Vereinigtes Königreich

Found in: Talent UK C2 - 7 days ago


Luton, United Kingdom TUI Full time

ABOUT THE JOB


Creating impactful and automated reports: Using customer and operational data with your ability to analyse complex data you will shape timely, comprehensive and automated (Tableau) reports, dashboards and infographics with essential customer feedback KPIs and actionable insights, which you are able to explain and strategically distribute across the organisation Turning complex data into insights : You will be responsible for turning customer data into actionable outputs and reports, monitoring the performance of various touchpoint KPIs and translating complex operational data into insights.  Being a Customer Champion: you will be monitoring and reporting on CX and QM initiatives and projects, showcasing their impact on our customers‘ journeys and providing advice on customer journey interventions to proactively impact NPS. Responsive CX Data Partner: serve as the primary point of contact for local/central colleagues seeking recurrent and/or ad-hoc reporting and customer feedback data support. You will also liaise with our customer data teams to ensure our datamarts are fit for purpose, requesting and joining new value-adding data sources as needed.

ABOUT YOU
 

Reporting Specialist : your expertise spans beyond spreadsheets, extending to reporting & dashboarding tools such as Tableau, Spotfire or PowerBI – the knowledge of Snowflake will set you apart, even though it’s not mandatory. Insight & Storytelling : you possess the art of translating KPIs into impactful reports, dashboards, and infographics that not only inform but captivate using Tableau or another equivalent tool. Data Mastery : you are experienced in analyzing large data volumes using tools such as SQL Analytical Mindset: your demonstrable analytical problem solving capabilities and experience in (statistical) customer analyses gives you a unique edge in extracting profound insights CX Tools : familiarity with survey and customer feedback tools like Qualtrics, Medallia, MWM2 or Cognos is a plus Educated to a degree standard, ideally in a mathematical, economic or scientific related discipline, with demonstrable experience within a similar role.

ABOUT OUR OFFER
 

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’ Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career Discretionary Bonus Scheme Private Medical Insurance, single cover with option to add dependants Permanent Health Insurance Excellent rates with foreign exchange Pension scheme and life assurance

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click to find out more.​

We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit 
 

If you require any further information regarding this opportunity, please email .We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Do you have any questions regarding this job offer? Get in touch


UK & I Head Office Talent Acquisition Team

Email:

Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.



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