Patient Services Administrator

4 weeks ago


Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

Job summary

We are looking to recruit a flexible member of administrative staff to join our team of Clinical Health Psychologists and our existing Service Coordinator. The successful candidate will assist with delivering a smooth and efficient support service. The post holder will provide a quality booking service in compliance with Trust policy including, managing appointments (attendance, cancellations, the filling of cancelled appointments etc) and managing patient records as required to ensure the smooth running of clinics. The role requires the ability to flex with the needs of the service providing a balance of reception, general administration and other duties to assist in ensuring our clients have a high quality experience.

The successful candidate will need to have good organisation skills, the ability to handle a variety of tasks, and a positive attitude

The successful candidate will need to be customer focused, have an excellent telephone manner and proven IT skills (including experience of using Microsoft programs such as Excel, Word and Outlook) with preferable additional knowledge of NHS IT systems

The role is part time ( hours per week).

Main duties of the job

To set up appointments (attendance, cancellations, filing) with one or more specialities within the Clinical health Psychology Service

To manage the sending out and receiving back of pre-session information and outcome measures

To help organise therapy-based groups

To take telephone calls form clients, record messages accurately and pass these on the clinicians in a timely manner

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Job description

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached

Person Specification

Training and qualifications

Essential

Good standard of basic education with GCSE English language of comparable relevant work experience NVQ level 3 or equivalent qualification within administration or equivalent experience as below or equivalent knowledge and skills gained through any combination of alternative study, or employment experience

Desirable

IT / word processing qualifications

Expereince and knowledge

Essential

Expereince of working in a busy customer focused environment Knowledge and expereince of a wide range of administrative procedures and proven implementation capability

Desirable

Experience of working within the medical, NHS or public sector Knowledge of medical terminology

Skills and ability

Essential

Computer literate, word processing, email/software, sending and receiving documents, using attachments Ability and willingness to learn new systems Effective verbal, written and interpersonal communication skills with the ability to establish effective working relationships with internal and external customers Ability and willingness to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail Experience of handling difficult situations

Desirable

Experience of using NHS IT systems

Other specific requirements

Essential

Ability to work on own initiative with guidance and input from managers, within standard operating systems Well presented with a positive attitude Ability to work in a shared office/hub Ability to act diplomatically and with discretion, maintaining confidentiality at all times Flexibility and adaptability to changing situations

Desirable

Flexibility to work between Trust sites if required

  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    The Women's Health Obs & Gynae team in Winchester are looking for a Patient Services Administrator to join them for 37.5 hours per week This role involves being the first point of contact for patients, visitors and colleagues and therefore setting a welcoming and professional tone key. Hampshire Hospitals NHS Foundation Trust (HHFT) provides hospital...


  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    To provide a quality booking service for specialities/modalities as required, managing appointments/attendance/admission for their speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements. Booking patient appointments in compliance with...


  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    PART TIME POST The Obs & Gynae Admin Team in Winchester are looking for a Patient Services Administrator to join them. This role involves being the first point of contact for patients, visitors and colleagues and therefore setting a welcoming and professional tone key. Our vision is to provide outstanding care for every patient. Patient care is at the...

  • Patient Administrator

    1 month ago


    Winchester, United Kingdom Circle Health Group Full time

    **The Sarum Road Hospital** in Winchester **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the UK’s 25 best big...

  • Therapy Administrator

    1 month ago


    Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We have an excellent opportunity for a Part Time band 3 Therapy Administrator at our site in Winchester for 20 Hours per week. We are looking for a self-motivated Administrator to undertake the interesting and varied role that covers a wide range of duties within Therapy Services. You will be working as part of a team to ensure a smooth and efficient...

  • Administrator

    4 weeks ago


    Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We are looking for an administrator to support the nursing team supporting the discharge of patients with complex ongoing care. The post holder will be required to communicate effectively with all levels of staff and deal sensitively with queries from patients.


  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We are looking for an experienced administrative assistant for the Gastroenterology Team at The Royal Hampshire County Hospital. The specialty assistant will provide an essential clerical support service to the medicine teams and consultants contributing to the overall efficient and effective running of the department. The post holder will be required to...


  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    To provide a quality administrative service for specialties/modalities as required, managing correspondence/attendance/admissions/appointments for the specialty/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.


  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    To provide a fast pace high quality general administrative support to the Education Training service; in addition, having a defined area of responsibility for administering specific functions as defined in role specific responsibilities. To provide comprehensive administrative support to the Training Administration Team including telephone enquiries,...

  • Pa/administrator

    4 weeks ago


    Winchester, United Kingdom St Clements Surgery Full time

    The role of the Administrator is designed to provide Personal administrative support to a group of Doctors/Nurses, and to ensure a smooth and efficient running of clinical sessions **MAIN DUTIES - Personal Administrator** *Answer patient telephone calls promptly, politely, and efficiently. - Managing general enquiries and referring to the GP/Nurse where...


  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    Hampshire Hospitals NHS Foundation Trust is looking for an experienced administrator to support the ESR Self Service roll out across the Trust. - To provide general administrative support to the ESR Project team; in addition to having a defined area of responsibility for administering functions as defined in role specific responsibilities - To support with...

  • Team Administrator

    1 month ago


    Winchester, United Kingdom Southern Health NHS Foundation Trust Full time

    An exciting opportunity has arisen within Southern Health Foundation Trust (SHFT) to appoint an efficient and motivated Team Administrator to work within our 0-19 Children and Family Services team based at Tidbury Farm in Sutton Scotney. You will be joining a leading organisation that is both forward thinking and innovative. SHFT is committed to improving...


  • Winchester, United Kingdom M Group Services Full time

    **Technical Administrator** **Winchester** 28 days annual leave plus bank holidays Generous pension scheme / Life assurance Holiday purchase scheme / Referral scheme / Cycle to work scheme Employee rewards & discounts platform (including major retailers & cinemas) Ongoing training & development Milestone Infrastructure look after 24,000 miles of...

  • Administrator

    4 weeks ago


    Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We are looking for an administrator to support the nursing team supporting the discharge of patients with complex ongoing care. The post holder will be required to communicate effectively with all levels of staff and deal sensitively with queries from patients. We need someone who has good skills with Excel, Word, Teams and Power point and is able to use...


  • Winchester, United Kingdom Southern Health NHS Foundation Trust Full time

    Job summary 20 hours per week Monday -- Friday inclusive 09:30 -- 13:30 per day. An exciting opportunity has arisen within Southern Health Foundation Trust (SHFT) to appoint an efficient and motivated Admin Team Co-ordinator to work within our Andover & Winchester School Nursing team based at either Andover War Memorial or Otterbourne and being...


  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    Available from the 1st April 2024, a rarely available opportunity has arisen to work as part of the fantastic Health4Work department. A great position within a friendly and supportive team, working 2.5 days. As the Administration Assistant within the HHFT Health4Work Service, you will strive for excellence in supporting our clients and clinical team. The...


  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    Available from the 1st April 2024, a rarely available opportunity has arisen to work as part of the fantastic Health4Work department. A great position within a friendly and supportive team, working 2.5 days, covering Thursday and Friday. As the Administration Assistant within the HHFT Health4Work Service, you will strive for excellence in supporting our...


  • Winchester, United Kingdom Southern Health NHS Foundation Trust Full time

    An exciting opportunity has arisen within Southern Health Foundation Trust (SHFT) to appoint an efficient and motivated Admin Co-ordinator to work within our 0-19 Children and Family Services team based at Tidbury Farm. You will be joining a leading organisation that is both forward thinking and innovative. SHFT is committed to improving the quality of child...


  • Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity for you to join our Pathology department. We are looking for a confident, motivated and hardworking individual to work within a well-equipped and progressive Cellular Pathology laboratory, which processes approximately 35,000 samples per year. Our work contributes to initial detection and diagnosis of cancer and other diseases...


  • Winchester, United Kingdom Tate Full time

    Client Services Administrator Full-Time/Fully Remote £24/£27k (DOE) As a Client Services Administrator, you'll be crucial in supporting the successful team to deliver their world-class client experience. We seek someone who excels with people, is highly organised, and enjoys team collaboration. No two days will be the same at this company. Some of...