Compliance Manager

1 month ago

Letchworth Garden City, United Kingdom settle Full time

Are you ready to be part of something special? Welcome to settle, where our brand-new 2030 strategy marks the beginning of an exciting journey. With a loyal commitment to providing excellent service to our residents, there's no better time to join our crew.

Our 23,000 diverse residents are the heart of settle, and we place them at the centre of everything we do. Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, you'll play a crucial role in providing safe, high-quality homes where residents can take pride and create lasting memories.

By working closely with local stakeholders, we identify sector needs and develop strategic plans, including delivering new, affordable homes to meet housing demands. We champion diversity across all areas of our organisation and are particularly focused on welcoming applications from females, to address the underrepresentation of women in our property roles.

 

Here at settle we are looking for an Compliance Manager. Working collaboratively with colleagues from across the business the post holder will be responsible for ensuring that settle is compliant with its landlord compliance obligations. You will deliver a first-class service procuring and managing our compliance contracts.  You will act as an ambassador for strong customer focussed values both internally and externally.

You will:

  • Manage landlord compliance contracts ensuring programmes are in place to capture all areas of landlord compliance.
  • Ensure contracts are procured and managed to provide excellent customer service.  Dealing with or escalating performance issues where necessary.
  • Provide monthly progress reports on your compliance areas, including performance, KPI’s, programme, quality assurance and resident feedback where appropriate.
  • Ensure that compliance contracts run within budgets, timescales and always to current H&S legislation.
  • Input into external and internal audit processes in the compliance areas, ensuring actions points within your areas are actioned and completed within timescales.
  • Keep abreast of regulatory developments and industry best practice.
  • Manage day to day contract works on site, pre and post inspecting and advising where necessary.
  • Work with colleagues across the business to aid access for compliance inspections. Raise Repairs and Damp and Mould issues.  Signposting any vulnerability or safeguarding issues.
  • Have an excellent understanding domestic and commercial gas compliance, heating systems, renewable energy, Legionella and pumping stations. Building regulations knowledge is advantageous.
  • Complaint handling
  • Manage a team of compliance administrators to ensure that all data reporting is precise and effective; ensuring asset datasets are updated in a timely manner.
  • Draft, modify and implement company policies.
  • Prepare specifications, designs, contract and tender documentation to procure works and services.
  • Ensure that resident consultation is carried out where required and our residents are kept fully informed of works.

Requirements

  • Managing large budgets, ensuring expenditure is in line with budget estimates
  • Have a strong knowledge of compliance (the Big 6) and health and safety within the housing sector having worked in a housing association or local authority
  • Linking on the ground delivery with the strategic direction
  • Maintaining compliancy by ensuring projects are completed in line with relevant legislation and regulations.
  • Full UK clean driving licence and access to a vehicle for work  purposes.
  • Be a professional in the housing sector by aiming towards and achieving professional development through the chartered institute of housing

Able to

  • Communicate ideas and information in a variety of formats, including the preparation of formal reports
  • Develop budget and cost estimates
  • Keep accurate records of expenditure
  • Utilise and update settles computer based asset management system
  • Uphold and live settles values with a robust commitment to diversity
  • You’ll be passionate about improving our customers safety and wellbeing in the neighbourhoods in which the live.

Benefits

At settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

  • annual salary: £51,447.06 per annum
  • flexible working: hybrid and flexible options available (role-dependent)
  • generous leave: 27 days of annual leave, increasing to 32 days with length of service
  • family leave: enhanced maternity, paternity, and adoption leave
  • pension contributions: up to 10% from settle
  • healthcare cash plan: for your health and wellness
  • flexible benefits: cash towards your heath and wellbeing
  • development: excellent personal and professional growth opportunities

And that’s just the beginning We’re also thrilled to provide:

  • fresh fruit Wednesdays: keep your energy up with healthy snacks
  • colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales
  • volunteering days: 2 paid days to give back to the communities we work in
  • secure parking: free onsite parking and bike sheds too
  • local discounts: enjoy perks from our community partners
  • mental health support: access to counselling sessions and mental health resources
  • feedback commitment: we listen to our colleagues and take action
  • shower facilities: perfect for those who cycle to work or hit the gym
  • early finish Friday: a kickstart to the weekend

At settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

"At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Our Commitment 

Our culture at settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; disabled people, people who identify as members of the LGBTQ+ community and people from global majority communities.

 

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

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