Customer Communications Marketer

2 weeks ago

St Peter, United Kingdom HSBC Full time

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

Can you make comms fly? This is a great opportunity for a dynamic Customer Communications Marketer. 

Joining our Marketing and Communications team, it’s a big job to deliver engaging and high performing customer communications for our HSBC Channel Islands and Isle of Man, and HSBC Expat, customers. 

Reporting to the Head of Marketing in Jersey, we’re looking for someone who is passionate about the customer, experienced in working in a dynamic environment, flexing priorities to fit business objectives with a desire to deliver high quality customer comms. 

In this role, you will:

·Setting and shaping customer communications strategy, working cross-functionally and collaboratively with stakeholders and agencies/suppliers to drive a customer centric approach.

·Overseeing and implementing effective communications governance that enables the delivery of timely, cost-effective, and compliant customer focused communications.

·Coordinating the end-to-end delivery of regulatory/servicing communications plans across multiple channels including email, direct mail, SMS, digital etc.

·Leveraging data, insight, and best practice to deliver the optimum customer experience from both new and existing communications and driving continuous improvements to enhance quality and drive commercialisation.

·Creating internal awareness of communications plans and leading the prioritisation of all customer communications across teams in-line with overall business strategy, through key forums: Comms Prioritisation Forum, and Marketing and Communications Executive Forum (MACE).

·Working closely in a team of Customer Communications Marketers and building and maintaining strong and effective working relationships within the first and second lines of defense.

·Managing annual customer communications budget; and executing communications to budget, time, and quality to achieve the desired outcomes and measure performance against key targets.

Requirements

To be successful in this role you should meet the following requirements:

·We’re looking for someone with experience in communications or marketing

·Ideally with role relevant qualifications ( academic degree and/or CIM qualification).

·Additionally with product knowledge of Wealth, FX, Savings and Lending; and experience working in financial services would be an advantage. 

You should as be able to:

·Deliver excellent written and spoken communication; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

·Build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.

·Demonstrate experience in creating and deploying comprehensive communications plans which consistently deliver desired results against KPIs.

·Display a proven ability to be a self-starter with energy and drive in a challenging and dynamic environment.

·Display a desire to find ways to continually improve the service and experience delivered to customers. 

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