Customer Service Advisor

3 weeks ago

St Peter, United Kingdom HSBC Full time

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

What you’ll do:

We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Service Advisor. If you are ambitious with a helpful personality, we want to hear from you

Working in our branch network you will be the first point of contact for our customers, delivering a personalised and friendly service. Everyday you’ll support customers with a variety of needs, this can range from educating customers to use our digital platforms, giving them a choice of how they wish to bank with us, actively raising fraud awareness and identifying customers who may be in vulnerable situations to determine the best way we can support them.

Requirements

What we’re looking for:

Previous customer service experience is helpful but is not essential What we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you

What we’ll give you:

Your journey will start with an 8-week training course where we’ll train you on all products and services A very competitive benefits package including:a market-leading employer Pension contribution, enhanced parental leave and private healthcare At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further.

Where & when you'll work:

·Our team operate between Monday to Friday 09:00-17:00 and Saturday ;(Not all branches are open on a Saturday)

·We are currently recruiting Customer Service Opportunities across our Jersey Branches.

Internally this role is known as Universal Banker

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