Customer Revenue Advisor
3 weeks ago
Are you looking for a role with a purpose? Do you enjoy helping others and providing excellent service? We are recruiting an excellent communicator and problem solver to join a collections team in Cardiff's fast-growing water services company.
**Package and Benefits of a Customer Revenue Advisor**:
- **Salary**: £20,099 per annum + annual bonus
- **Location**: Cardiff
- **Contract**: Permanent, full-time
- **Hours**: Monday - Sunday between 8am - 8pm, working every 2 in 9 Saturdays 8am - 2pm
- Plus lots of fantastic benefits
**Key Responsibilities of a Customer Revenue Advisor**:
- Providing excellent customer service by demonstrating positivity and a passion for solving issues
- Making inbound and outbound calls to customers, building rapport to understand their needs, identifying vulnerability, and negotiating the best way forward
- Setting up payment plans and educating customers on the most appropriate information for them
- Supporting colleagues in day-to-day tasks, communicating effectively with them and contributing to their improvement
**Skills and Experience of a Customer Revenue Advisor**:
- Experience in having complex and challenging conversations with the ability to show empathy and compassion
- Great problem solver with confidence in decision making
- Used to working in a regulated environment and capable of planning and managing workloads to meet deadlines
- Proficient in IT skills with the ability to learn new systems quickly
Red Recruitment (Agency)
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