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Customer Service Colleague

4 months ago

Barnsley, United Kingdom Dye & Durham Corporation Full time

Customer Service Colleague - Barnsley - 4 Days Onsite, 1 Day WFH - £24K

WHO ARE WE?

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.

Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.

WHAT WILL YOU DO?

  • Pro-active and reactive management of customer orders by telephone, email or any other appropriate media.

  • All customer query handling, ensuring correct recording of queries on our in-house IT systems.

  • Liaising with all other departments to ensure all queries are resolved within strict SLAs.

  • Providing advice and technical support on all products and services offered.

  • Providing up to date information on the progression of order and individual products contained within it.

  • Taking ownership for the resolution of client escalations by pro-active query management.

  • Manage both inbound and outbound telephone calls

WHAT DO YOU NEED TO BE CONSIDERED?

  • Have excellent professional communication skills and be customer focused, with a positive, can-do attitude.

  • Have previous experience working in a customer focused environment

  • Have key understanding of the industry and conveyancing process

  • Good IT Skills, able to become competent in bespoke systems quickly

  • Have the drive to learn and develop in-depth knowledge of all products and services supplied to our customers

  • Understand the need for processes and be able to follow the query handling, complaints and escalations process with accuracy and attention to detail

  • Work to achieve and exceed SLA's and KPI's in the department and wider business, working together with your team to meet targets.

WHY WORK FOR US?

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

  • We ask how tomorrow can be better than today

  • We are passionate about solving our customer's challenges

  • Our ideas break boundaries

  • We value different perspectives and encourage dialogue

  • We take ownership and celebrate together

WHAT NEXT?

Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.

Please note that this position is subject to background and reference checks.

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.