Customer Service Colleague

3 months ago

Barnsley, United Kingdom Dye & Durham Corporation Full time

**Customer Service Colleague - Barnsley - Onsite**

**WHO ARE WE?**

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.

Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland and Australia, a fulfilling career awaits you at Dye & Durham.

**WHAT WILL YOU DO?**

Your role as a Customer Service Colleague is to provide pro-active, front-line support to our business customers placing orders. After each interaction, our customers should feel like they have spoken to someone they can place their trust in, who has the tenacity to see their enquiry through to resolution.
- You will have a wide and varied role, but we think the most important responsibilities will be;_
- All customer query handling, ensuring correct recording of queries on our in-house IT systems.
- Liaising with all other departments to ensure all queries are resolved within strict SLAs.
- Providing advice and technical support on all products and services offered.
- Providing up to date information on the progression of order and individual products contained within it.
- Taking ownership for the resolution of client escalations by pro-active query management.
- Manage both inbound and outbound telephone calls

**WHAT DO YOU NEED TO BE CONSIDERED?**
- We know you will have a wide range of skills and experience, but we think the most important to thrive in this role would be;_
- Have excellent professional communication skills and be customer focused, with a positive, can-do attitude.
- Have previous experience working in a customer focused environment
- Have key understanding of the industry and conveyancing process
- Good IT Skills, able to become competent in bespoke systems quickly
- Have the drive to learn and develop in-depth knowledge of all products and services supplied to our customers
- Understand the need for processes and be able to follow the query handling, complaints and escalations process with accuracy and attention to detail
- Work to achieve and exceed SLA’s and KPI’s in the department and wider business, working together with your team to meet targets.
- Be able to work on site from our Barnsley office 5 days a week.

**WHY WORK FOR US?**

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**WHAT NEXT?**

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Barnsley: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you authorised to work in the UK?

Work Location: In person

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