Fulfilment Colleague

3 months ago

Barnsley, United Kingdom Dye & Durham Corporation Full time

**Fulfilment Colleague - Barnsley - Onsite**

**WHO ARE WE?**

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.

Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland and Australia, a fulfilling career awaits you at Dye & Durham.

**WHAT WILL YOU DO?**

The role of the Fulfilment Team Colleague is to ensure products ordered by our business customers are accurate and returned within our agreed SLA’s. Our customers work to strict timescales to facilitate the house buying process and it is important that all Fulfilment Team Colleagues impart the same level of importance to the products we deliver back to the customer.
- You will have a wide and varied role, but we think the most important responsibilities will be;_
- Order data products via a number of sources including online, telephone and hard copy.
- Using our in-house technology to manage the progression of orders to fulfilment for our customer.
- Re-submit any system rejections.
- Chasing results and any overdue orders.
- Processing credits and extra charges.
- Cancellation and expedite products ordered.
- Manually keying of orders

**WHAT DO YOU NEED TO BE CONSIDERED?**
- We know you will have a wide range of skills and experience, but we think the most important to thrive in this role would be;_
- Have the drive to develop an in-depth knowledge of our suppliers, products and services.
- Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.
- Good IT skills, able to learn new bespoke systems to a workable level.
- Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order
- Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.
- You will achieve the SLA’s and KPI’s set by the business, working as a team to achieve set targets.
- Able to work on-site from our Barnsley office 5 days a week

**WHY WORK FOR US?**

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**WHAT NEXT?**

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Barnsley: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you authorised to work in the UK?

Work Location: In person

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