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Client Services Administrator

1 month ago

Worcester, United Kingdom OHES Environmental Full time

Client Services Administrator (Insurance)

Hybrid

Permanent, full-time 

Competitive salary plus benefits

 

You will be required to provide support to the Insurance Client Manager in maintaining client service requirements, gathering customer feedback and providing assistance with administrative tasks associated with the development of new and existing client relationships.


More about the role:

  • Preparing Management Information (MI) datasets in line with customer/client contractual requirements.
  • Liaising with colleagues across the Consultancy and wider Group to obtain detailed information on individual claims to facilitate the collation of Management Information.
  • Undertaking quality assurance and service level performance audits on works carried out by others. Providing constructive feedback via written internal audits on the outcome of these inspections.
  • Assisting with collation of due diligence packs and supplier account health checks.
  • Managing and reporting of customer feedback/satisfaction forms across all regions.
  • Managing online client portals by supporting colleague with administrative tasks and ensuring all information is up to date.
  • Any other duties for which the postholder is capable of undertaking and additional responsibilities as the role and associated requirements increase and at the request of line manager.

 

About you:

  • Solid numeracy skills with confidence in working with large data sets.
  • Excellent interpersonal skills and the ability to effectively communicate, both written & verbally with colleagues, workforce and clients at all levels are essential.
  • Good attention to detail and be able to assimilate information quickly.
  • Excellent organisational and time-management skills.
  • Be computer literate and proficient in the use of Microsoft applications. 
  • Experience in client account management would be advantageous.
  • Right to work in the UK.
  • Full UK driving licence.

 

What we can offer you:

  • Enhanced maternity,  paternity and adoption pay and leave
  • Company pension 
  • Life assurance scheme (x4 salary)
  • Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
  • Refer a friend scheme
  • Employee assistance programme (access to GP appointments and mental health support)
  • Competitive annual leave plus bank holidays 
  • Training and career progression opportunities

 

About us:

 At Adler and Allan Group, we're not just a company - we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

 

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.