Credit Risk Analyst

4 days ago

ClaytonleMoors, United Kingdom Frasers Group Full time

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME

Frasers Group Financial Services is the next chapter of elevation for the Frasers Group.
We fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled.

Why join us?

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:

Think without limits  - Think fast, think fearlessly, and take the team with you Own it and back yourself  - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

The role of the Incidents and Remediation Manager is acting as the Incidents and Remediation SME, leading the end-to-end Operational Incident response effort and associated remediation activities.

Manage the end-to-end Operational Incident journey from identification to remediation and closure Act as a business SME for Operational Incidents and associated Remediation Lead the effective and efficient delivery of all FGFS service communications. Lead, manage, and develop the performance and potential of the team Provide accurate and appropriate MI and reporting to The Senior Incidents and Resilience Manager, wider business areas and SLT/Forums etc. as appropriate Ensure adherence to all governance, risk and compliance standards across the team

Qualifications

Expert knowledge of Incident Management, Remediation and Service Communications processes and protocols Strong stakeholder management skills Demonstrable experience with SQL  Excellent communication and engagement skills Strong experience of working and delivering in a regulated environment Strong working knowledge of financial standards and guidelines and how they apply to incidents and remediation – e.g. FCA, TCF, Data Protection Ability to prioritise and apply self-discipline to ensure optimum efficiency in performance and meet fast paced and challenging deadlines and demands Ability to make authoritative, appropriate, pragmatic decisions Diligent with exceptional attention to detail Knows when to delegate and when to escalate Ability to foster strong working relationships across the business Understand project protocols and discipline Reporting – Appropriate pitch, accuracy and level of information Is analytical, pragmatic and systematic in approach to problem solving and maximising opportunities Ability to manage conflict and knows when to escalate

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