Patient Access Validator

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

Do you want to play a key role in supporting patient pathways at NUH and preventing avoidable delays in care? Are you hard-working, organised and passionate in the work that you do? Are you looking for a challenge and the chance to be part of our Trust recovery from COVID? If so- this is the job for you

These are key administrative roles to ensure that our patient pathways are robustly tracked and monitored. Working mainly from home, the post holder will use the Trust's information systems to provide weekly and monthly comprehensive review and validation of inpatient and outpatient waiting lists

Although it would be beneficial if you have experience working at NUH or another NHS provider this is not essential to apply for the role. Instead we want to see applications from people who are highly motivated to make a difference to patient care, organised, conscientious, have an investigative approach to things, pay high attention to detail in everything they do, enjoy learning new things and can confidently navigate and extract information from a range of admin systems.

Main duties of the job

In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.

About us

These roles are a fantastic opportunity to join NUH and the NHS and develop your knowledge and understanding of patient pathways. They are an ideal role for future career progression within the NHS.

There are so many reasons to choose NUH as the place to start your NHS career.

Our commitment to patient safety and the fact that we're a leader in clinical excellence and outcomes.

Being part of a busy, dynamic Trust.

Making important contributions to the next generation through teaching, research and innovation; working with world leading clinical experts using state-of-the-art facilities and being at the forefront of utilising technology to improve patient care.

NUH is made up of thousands of passionate dedicated colleagues, from a variety of backgrounds and doing a wide range of jobs and roles, who are committed to providing great care for our patients.

Job description

Job responsibilities

Using the Trust Information systems (Medway PAS, NotIS, ERS and DHR) carry out weekly validation of inpatient and outpatient waiting lists to ensure the Trusts Patient Access Policy is being adhered to and to ensure that all patient pathway data is accurate.

Using Medway PAS, NotIS, ERS and DHR information systems to complete and validate a varied range of reports to ensure your weekly/monthly submitted data is accurate for reporting at corporate level.

Investigate issues with pathways and amend Medway PAS to reflect the correct information in terms of pathway identifiers and RTT statuses.

Alert managers within the team of any data found which does not meet national data standards.

Report unresolved discrepancies/problems or potential breaches of national waiting time and other targets to the Service.

Use judgement and initiative to prioritise the importance/urgency of particular requests within specialty defined guidelines.

To have knowledge and understanding of operational processes, practices, protocols and new legislative changes in particular around 18 week pathway rules and RTT measurement.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway in liaison with the Service.

To support staff in their understanding and application of the 18 week RTT pathway.

Share responsibility with line manager for own personal development.

Report on patient data in meetings as required.

Working from home the post holder will be required to work to tight deadlines under minimal supervision.

This is a great starting role and will give you all the skills to progress your NUH career.

Person Specification

Training and Qualification

Essential

NVQ in Administration or equivalent GCSE English and Maths C or above or equivalent

Experience

Essential

Experience of presenting information in both written and verbal format Ability to interpret and understand patient pathways Extensive experience in using Microsoft Office, Excel, Word, Outlook Understanding of performance targets and the 18 week pathway Understanding of the NHS and current challenges

Desirable

Experience of undertaking validation Use of formula and pivot tables within Excel Experience of communicating with all grades of NHS staff Experience using NUH trust systems; Medway, DHR, Notis

Communication and relationships skills

Essential

Communicate and negotiate effectively with colleagues at all levels and disciplines Can complete emails, reports & tables using computerised technology from information collected Uses information gathered to inform others and make decision Friendly, confident and professional manner Recognises own role and works effectively as part of a team Is able to adapt to new working practices and suggest change to improve existing systems and processes

Desirable

Able to train and mentor others

Planning and Organisational skills

Essential

Demonstrates an ability to organise and prioritise own work schedule Evidence of being able to meet deadlines

Analytical and Judgement skills

Essential

Ability to quality assure own work Uses own initiative to make decisions but is aware when to seek advice Able to use judgement to make decisions in order to solve problems/enquiries Seeks appropriate training opportunities

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