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Pathway Navigator
4 months ago
Job summary
The NHS has been running a highly successful programme of emergency department (ED) blood borne virus (BBV) opt-out testing in areas of very high HIV diagnosed prevalence. UHBW will be commencing a pilot from September 2024 testing for BBV in our emergency departments. We are seeking a dynamic individual with excellent data management skills to support the results management pathway.
This post is open to secondment for existing UHBW colleagues.
Main duties of the job
Work closely with the Hep C ODN team to proactively manage patients diagnosed with Hepatitis C/B, including potentially working to an unpredictable pattern of events.
Make decisions where there may be more than one solution to effectively manage and deliver the projects, including managing resources and placing orders, demonstrating awareness of maintaining budgets.
Communicate key and changing messages to stakeholders about the development of projects.
Act on results of liver scans as required & book any relevant follow-up radiology appointments.
Collect, collate, and input data into a range of local and national databases to demonstrate compliance with relevant national standard(s).
Use a range of IT applications to complete audits of project data to support ongoing project monitoring with NHS England.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
The aim of this post is to support results management for blood borne virus (BBV) testing in the Emergency Department (ED) of Bristol Royal Infirmary and Weston General Hospital and linking them to care, as part of a National programme. This will involve:
Co-ordination responsibilities
Work closely with the Hep C ODN team to proactively manage patients diagnosed with Hepatitis C/B, including potentially working to an unpredictable pattern of events.
Make decisions where there may be more than one solution to effectively manage and deliver the projects, including managing resources and placing orders, demonstrating awareness of maintaining budgets.
Communicate key and changing messages to stakeholders about the development of projects.
Act on results of liver scans as required & book any relevant follow-up radiology appointments.
Collect, collate, and input data into a range of local and national databases to demonstrate compliance with relevant national standard(s).
Use a range of IT applications to complete audits of project data to support ongoing project monitoring with NHS England.
Tracking responsibilities
Work collaboratively to develop processes and procedures to monitor individual patients progress through their pathway in order to ensure a smooth and seamless service for patients.
Access to calendar inbox.
Support the Hepatitis C ODN team in the timely monitoring of patients with cirrhosis.
Be responsible for tracking patients, including designing and maintaining an up-to-date list of patients requiring follow-up scans to ensure these happen punctually.
Liaise with patients to manage patient transport where appropriate to ensure engagement of difficult to reach patient cohorts.
Maintain good communication with medical and nursing staff, other clerical and secretarial colleagues (including clinical coding) and negotiate with external stakeholders from voluntary and third sector organisation to facilitate an excellent and efficient service.
Provide regular comprehensive updates to the project team about the development of specific projects, including when unexpected changes occur.
Liaise with Specialist Nurses regarding patients results.
Other responsibilities
It would be beneficial to have a good working knowledge of Medway, ICE and other information management systems.
Lead by example by demonstrating a positive, polite, and professional attitude.
Work alongside a wide range of staff, departments and services to ensure a high level of care is consistently delivered. This includes but is not limited to Patient Transport Services (PTS), Pharmacy, Imaging.
Develop and introduce new or revised policies, processes or ways of working as required, as relevant to the development of the Pilot.
Maintain a safe working environment, which is conducive to work and compliant with stipulated health and safety standards and legislation.
Demonstrate a clear understanding of patients rights and confidentiality legislation to comply with the requirements of relevant legislation and local information governance policies and codes of practice, and demonstrable ability to make independent decisions based on this.
Consistently comply with all relevant legislation as well as local and national policies, codes of practice and guidelines for best practice.
Person Specification
Knowledge and Experience
Essential
Experience of interpreting and extracting information from paper and electronic records including using a range of clinical information systems Experience of working with a range of computer systems Experience of working autonomously on own initiative and as part of a team Experience of NHS working and working with Multidisciplinary teams An understanding of when to escalate queries appropriately Experience of stock control, ordering and monitoring project budget Experiece of assisting a project manager in planning and organising complex events or pieces or work to ensure the overall delivery of a project
Desirable
Experience of developing and implementing policies, procedures and ways of working for a new project Experience working with adults who have drug/alcohol addiction issues and hepatitis C Experience of dealing with the public
Skills and Abilities
Essential
Ability to work independently and in a team Ability to make decisions when working under pressure to strict deadlines Ability to plan, prioritise and adjust approach to ensure effective & efficient workload completion Demonstrate a working knowledge of patient information systems Demonstrate excellent organisational and administrative skills with regards to own workload and overall delivery of a project Ability to work autonomously to plan and implement projects Ability to deal appropriately with sensitive, confidential and unexpected or changing information Excellent knowledge of Microsoft Office applications Excellent interpersonal skills , including to motivating and negotiating with others Ability to communicate clearly to provide key updates about the development of a project, including when this may unexpectedly change Ability to develop and implement policies, processes and procedures to ensure the smooth running of a project
Desirable
Knowledge of medical and anatomical terminology
Qualifications and Training
Essential
5 GCSEs / NVQ Level III or equivalent IT Skills or qualifications to ECDL/RSA standard Educated to NVQ Level 4 or 5 or equivalent including foundation degree, Higher National Diploma, Diploma in Higher Education or other diploma or equivalent level of knowledge
Aptitudes
Essential
Methodical and reliable, with attention to detail and accuracy Self-motivated, enthusiastic and approachable Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role Exhibits diplomacy and interpersonal skills with ability to interact with people of all levels and backgrounds Ability to gain influence, motivate and negotiate with people to achieve progress a project Ability to make judgements about unexpected situations and reach an appropriate solution where there may be more than one solution available