Receptionist Chalkwell Kennels

Part time job weekends only saturday 8-6 sunday 8-2

Are you passionate about creating a safe and secure environment for people? Do you have excellent communication and problem-solving skills? We're looking for a Receptionist at Chalkwell Kennels to join our team and be the first line of defence at our organisation.

As a Security Receptionist, you will play a crucial role in ensuring the safety and well-being of our employees, visitors, and assets. To deliver a consistently high-end, accurate hosting experience to all visitors, guests and employees at the designated site(s) in a knowledgeable and service-oriented manner, ensuring an unobtrusive and comfortable environment.

To be the recognised central point of contact for and delivering a smooth and seamless execution throughout the premises. Demonstrate the core brand values and culture of both the client and Securitas, promoting a positive image of our customer.

Your Responsibilities will include:

• Meet, greet and assist visitors/staff/contractors in a professional and friendly manner ensuring correct passes are issued, accurate information recorded, and relevant messages handed over.
• Answer all incoming calls- handling general enquiries, transferring calls to appropriate person/department, taking messages.
• Answer all incoming emails in a timely, professional, polite and accurate manner.
• Comply with all Front of House/Reception Manual instructions and/or Assignment Instructions, including any other relevant documents or Customer protocol and use the appropriate management escalation route where necessary.
• Produce and maintain any relevant, required documentation in support of the above; proactively refer to and review the published Assignment Instructions and / or Front of House/Reception Manual, familiarising oneself with any changes and provide suggestions to improve or enhance the level of service.
• Regular review working practices to ensure standards are being met and remain efficient.
• Participating in any training which is in place to achieve and maintain the level of service.
• Fulfilling any reasonable requests from the management team.

Essential Criteria:

• Right to work in the UK with a 5 year checkable history
• Experience in customer service/customer facing role
• Flexible, professional attitude
• Reliable and customer focused with a commitment to exemplary service
• Adept at working under pressure
• Outstanding communication skills both written and oral
• Proactive, discreet and motivated
• Extremely well presented
• Ability to work alone and as part of a team
• Self-aware and motivated
• IT Literate with a good knowledge of Microsoft packages including outlook and office

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,

• how you join us and develop your career,
• the way we lead our teams
• fair pay and benefits.

To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.

If you want to learn more visit our website.

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

Giving Back

• Payroll Giving
• Working with charities such as Calderwood House, KPMB and Wooden Spoon
• Supporting local community initiatives
• Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org