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Insurance Apprentice

2 months ago

Liverpool, United Kingdom Riverside Full time

Job Title:  Insurance Apprentice

Contract Type:  Apprenticeship

Salary:  £21,000

Working Hours: Full time 35 hours per week

Working Pattern:  Monday to Friday 9am to 5pm

Location:  Speke, Liverpool/Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Insurance Apprentice

You will support the Groups insurance function by providing assistance with claim handling and management. To learn about all facets of insurance in a social housing sector and to understand how annual renewals work. Work with external insurance experts such as insurance consultants, Broker’s and insurance providers. Support the Groups insurance officers in identifying claims trends and gaps in risk management that may lead to claims. 

About the Apprenticeship

Training Provider : BPP

Apprenticeship Standard : Insurance Practitioner Level 3

Expected duration of training : 18 months

The training:

Insurance Practitioner (level 3) Certificate in Insurance (CII) Functional skills in maths and English (if required)

What to expect at the end of your apprenticeship

If you successfully pass your apprenticeship, you will be given the opportunity to apply for the role on a permanent basis.

About you

We are looking for someone with a minimum of GCSE’s Grade C (or equivalent) in English and Maths. Strong time management and organisational skills.

Why Riverside?

 At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Daily monitoring of the insurance teams email inbox and identify new claims. Learn how to process and investigate claims including identifying the cause by, gathering supporting documents, information and working with internal stakeholders.  Record all new claims on the Groups insurance claims tracking database. Respond promptly to enquiries by internal and external parties.  To support the insurance teams daily email contact into the insurance mailbox, form internal and external stakeholders, ensuring all queries are responded to promptly. To review assigned claims before submission to the insurance company, providing information and documents to both the insurance company and any nominated legal parties gathering all required information prior to submission or as requested by the insurers.  To assist the Insurance Team with the gathering of information for the annual insurance renewal/tender.  Assist the Insurance Team with intercompany campaigns and ad-hoc training to staff.  Assisting in finance queries, such as invoices, purchase orders, excess and premium queries and claim costs. 

Other Information

This role is a development position to enable the holder to learn about insurance in a housing association setting. The role is hybrid with the expectation that time will be spent on site at the Head office in Speke to enable collaboration with the rest of the audit team.  The role will involve completing a 12-month Insurance Practitioner Level 3 course with a 3-month End Point Assessment.  Dedicated study time will be included in the role with full support from The Insurance Team.

Person specification

Knowledge, Skills and Experience

Essential

Minimum of GCSE’s Grade C (or equivalent) in English and Maths. Strong time management and organisational skills. A basic understanding of Insurance and strong will to progress in this field. Ability to show initiative and manage conflicting demands and deadlines. The ability to successfully persuade and influence others both internally and external to the organisation. Evidence of using sound judgement when making effective decisions. Customer focused with excellent communication skills, both verbal and written. Ability to handle sensitive information and maintain confidentiality.  Excellent attention to detail and ability be consistent in that approach.  Knowledge Microsoft Office in particular Microsoft Excel and Word.

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