Contract Support Officer
Found in: Talent UK C2 - 7 days ago
Contract Support Officer
Do you have experience within customer service? Are you looking for your next challenge?
We have an exciting opportunity for a contract support officer to join our team on a full time, permanent basis.
Here at Marston Holdings Ltd. we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors.
As a Contract Support Officer, you will handle our customer communications through inbound and outbound calls, emails, and letters, making sure all enquiries are dealt with accurately and efficiently. You will be responsible for setting up payment plans, processing parking permits and reviewing customers information, ensuring that we are always compliant.
What do you need to be a Contract Support Officer?
• Excellent communication Skills
• Excellent organisation skills
• A keen eye for detail
• Customer Focused
• Proven IT Skills, able to work on Microsoft Office and customer databases
What’s in it for you?
• First Class Training & Development Opportunities
• 28 days’ holiday including bank holidays
• Staff benefits – from discounts on retail shopping, travel and socialising to health & wellbeing
• Enhanced Maternity & Paternity package NB subject to eligibility criteria
• Pension Scheme
Marston Holdings is a transportation services and enforcement group which has grown rapidly over several years. Following investment by Inflexion and ICG private equity firms in March 2020, the group is in a strong position to pursue its strategy of growing technology led business models both in the UK and internationally. The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 lines of business across several trading entities, primarily in the UK.
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
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