Helpline Team Leader

3 months ago

Crewe, United Kingdom Baywater Healthcare Full time
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Job Title – Helpline Team Leader

Salary – 25,

Location - Crewe

Hours - 37.5

Baywater Healthcare – Enhancing Lives


Join us at Baywater Healthcare, where our mission is to enhance lives every day. We're not just about jobs; we're about making a real difference. Our teams are the driving force behind our ongoing development, and your voice matters.. We take pride in delivering exceptional service, and with us, you'll have the opportunity to develop, feel genuinely proud every day, and work with an outstanding team in a friendly and challenging environment. Join us and be part of the change, making a difference in hundreds of people's lives.

About the role


Lead a team of advisers in the Healthcare Helpline team to ensure all work is distributed in a way that enables them to deliver efficiently, and that all operational KPIs are met across all regions. Support the Healthcare Helpline Manager with strategic targets.


What you will be doing


•Inbound call service level agreements are maintained
•Home oxygen order forms are managed through the day, and input into the front-end system within SLA
•To assist with day-to-day implementation of team objectives and to support the management of team members and their individual and team performance
•Assist with the recruitment and selection of new employees


About You


We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.


•Proven capability to lead a team, including people management experience
•Maximise potential within self and others
•Team player – though capable of working on own initiative
•Attention to detail – able to analyse and deliver detail that contributes to team output


How we will reward you


• Competitive Starting Salary
• Great annual leave package with contractual increases.
• Finance and Protection
• Deals and Discounts – these can include family savings and shopping discounts
• Health and Wellbeing – this includes our Employee Assistance Programme which can support you and your family with individual specialist advice
• Cycle to work scheme
• Car leasing scheme
• Holiday discounts
• Travel and Holiday money


Diversity & Inclusion


At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual.

We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognize that diversity sparks innovation, encourages creativity, and drives excellence. Our dedication to inclusion means that every employee, customer, and partner is treated with respect and dignity, ensuring they have a sense of belonging and equal opportunity to thrive.

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