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General Practice Reception Manager

4 months ago

Cambridge, United Kingdom Red House Surgery Full time

Job summary

The Red House Surgery has an exciting opportunity for an General Practice Reception Manager to join our friendly Practice team, working across all areas of the practice.

You will work closely and report to the Practice Manager/Practice Business Manager.

Our Ideal Candidate possess the following skillset

the ability to work and act on own initiative Flexibility the ability to use own judgement, resourcefulness and common sense the ability to prioritise and work to deadlines when faced with conflicting demands the ability to remain calm, focused and efficient when managing conflict the ability to develop effective administration and support systems.

Main duties of the job

Supporting the reception team with patient and clinicianqueries to ensure the smooth running of the practice.

Inducting and training new members of the team.

Creating Reception rotas, dealing with annual leaverequests. Ensuring TeamNet is updated.

Creating sessions on SystmOne

Setting up new starters IT log-in details, pathology, andsmartcard card access.

You will assist with scheduling training and organising andcompleting bookings for external training. Always ensuring all staffs trainingis up to date

Assist with reception appraisals, back to work interviewsand probation meetings.

Ensure appropriate cover across all sites is maintained atall times.

Provide support when needed to the Patient ServiceAdministrators as required to ensure adequate cover is provided to ensure thework is completed to the deadlines set.

Always maintain confidentiality for patients as well asstaff.

Ensure CQC compliance for reception staff.

Producing standard operating procedures for reception /administrative processes

The post-holder will support the equality, diversity andrights of patients, carers and colleagues.

Communication is key therefore the successful candidate willneed recognise and implement the importance of effective communication withinthe team.

About us

TheRed House Surgery is a friendly GP practice. We are a team of GP's, nurses,Clinical Pharmacist, First Contact Physio's Physician Associate, Pharmacy Technician and GP Assistantsproviding care to 22,300 patients

Ourpractice has been rated as "good" by the CQC. We take pride indelivering quality care to our patients and have a strong training and personaldevelopment ethos

Non-clinicalstaff include managers, administrators and receptionists

Weare a friendly, supportive team who pride ourselves on delivering outstandingpatient care, as well as protecting the safety and well being of staff.

Weare an expanding and growing practice, and open to change and innovation

Job description

Job responsibilities

Duties include but aren't limited to:

Supporting the Patient Services team with patient and clinicianqueries to ensure the smooth running of the practice.

Inducting and training new members of the team.

Creating Reception rotas, dealing with annual leaverequests.

Setting up new starters IT log-in details, pathology, andsmartcard card access. Using SystmOne clinical system.

You will assist with scheduling training and organising andcompleting bookings for external training.

Assist with reception appraisals, back to work interviewsand probation meetings.

Ensure appropriate cover across all sites is maintained atall times.

Provide regular support to the reception, prescription andscanning / coding as required to ensure adequate cover is provided to ensurethe work is completed to the deadlines set.

Always maintain confidentiality for patients as well asstaff.

Ensure CQC compliance for reception staff.

The post-holder will support the equality, diversity andrights of patients, carers and colleagues.

Communication is key therefore the successful candidate willneed recognise and implement the importance of effective communication withinthe team.

Person Specification

Qualifications

Essential

GCSE grade A-C in English & Maths At least 3 years experience of working in a general practice setting Experience of having previously managed a team Experience in compiling staff rotas and clinical rotas Experience of the appraisal process

Desirable

SystmOne trained An NHS management qualification such as the Edward Jenner or Mary Seacole Programmes