Service Reception Manager

5 days ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Service Reception Manager

Marshall Motor Group is seeking a highly skilled Service Reception Manager to join our Jaguar Land Rover dealership in Gloucester & Cheltenham. As a key member of our aftersales team, you will be responsible for providing exceptional customer service and driving performance on our service reception.

Key Responsibilities:
  • Provide day-to-day guidance and direction to a team of Service Advisors
  • Ensure the highest level of customer care and satisfaction are delivered at all times
  • Identify areas of improvement for the service reception department to improve performance and customer satisfaction
  • Plan ahead and manage time effectively to ensure all tasks are achieved
  • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers, and external representatives
Requirements:
  • Ideal experience in a similar role within a vehicle dealership
  • Ability to remain professional, calm, and positive at all times
  • Approach tasks eagerly and cooperate fully when requested
  • Proactive mindset
  • Positive, can-do attitude
  • Outstanding organisation and time management skills with the ability to work to deadlines

Marshall Motor Group is a leading car dealer group representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits, including competitive salary, bonus schemes, and opportunities for career development.



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