Communications and Engagement Support Officer

2 months ago

Leicester, United Kingdom NHS Arden and Greater East Midlands Commissioning Support Unit Full time

Job summary

Would you like your next career move to be one that makes a difference to people's lives?

By joining our award winning Communications and Engagement Team, you will be providing strategic advice and guidance to organisations locally, regionally and nationally at a time when the NHS has never been more important to the population.

Main duties of the job

If you enjoy supporting projects where you get to identify people to talk to, plan who you're going to contact and engage with them, support the process of engaging with a wide range and group of stakeholders and then report on the feedback to questions you ask them this is a role for you

The communications and engagement department across AGEM and ML are recruiting a new communications and engagement officer to work in the Insight, Engagement and Consultation team. This position will be involved in the delivery of all the activities of stakeholder mapping and contacting, delivering engagement programmes and reporting on stakeholder engagement feedback through engagement such as surveys, focus groups and interviews. Candidates may have some or all these skills and we look forward to hearing from you regardless of your level of knowledge and experience as additional training is available.

About us

Our Communications and Engagement Team is part of a unique collaboration between NHS Arden & GEM CSU and NHS Midlands and Lancashire CSU. As such you will be working amongst the best of the NHS' communications and engagement professionals, providing support and leading on projects for our many, varied clients across the country.

Job description

Job responsibilities

Please download the job description to understand the main responsibilities of the role in more detail.

Person Specification

Mobility

Essential

Car owner and driver

Education/Training/Qualifications

Essential

Undergraduate level engagement communications or marketing qualification or equivalent experience

Experience

Essential

Experience of working in an engagement and/or communications role. Experience of managing multiple pieces of work/ projects at one time Experience of successfully working with the public and partner organisations to inform communications strategies and activity Experience of working within a highly specialist team, including senior level colleagues

Desirable

Experience in a similar role in a public sector organisation Experience of working in the NHS

Skills/Abilities

Essential

Good communications skills Ability to prioritise complex workloads and negotiate timescales for delivery and deliver complex campaigns to challenging deadlines Ability to identify and schedule inter- dependent tasks ensuring delivery of all campaigns to schedule Ability to work as a committed member of a team Ability to work with people at all levels Ability to work unsupervised and use own initiative Ability to manage conflicting workloads and prioritise effectively Good interpersonal skills

Desirable

Knowledge of current issues in the wider NHS

Knowledge

Essential

Knowledge of the media and media relations Knowledge of events management techniques Knowledge of social marketing techniques Knowledge of digital media including CMS systems

Desirable

Knowledge of the local population and its health and wellbeing Knowledge of content creation, including film, podcasts and graphics Knowledge of the healthcare sector and the needs of relevant audiences

Interpersonal Skills

Essential

Good written and verbal communication skills Team working skills - ability to work in a team efficiently Self-motivated with personal drive to deliver, improve performance and remain focussed on the goal Demonstrates honesty and integrity and promotes organisational values.

Special Aptitudes

Essential

Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act

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