Administration Assistant

3 weeks ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job summary

We are looking for enthusiastic and motivated individuals to join our well-established, friendly and busy Outpatients team to provide a first class service for our patients, working in our Appointments team and Reception areas at Ipswich Hospital.

You should have a proven record in customer service and experience of working with the public. You will have good communication and Information Technology skills, the ability to work well in a team and excellent attention to detail and will also need to be able to plan and prioritise effectively.

Our operational hours are Monday - Thursday 8 and Friday 8 You will need to be flexible across the working week in line with service requirements and this may include occasional weekend work and weekdays until 8pm.

We currently have both full time and part time posts available.

Main duties of the job

To ensure the efficient, accurate and timely recording of data To provide an efficient and courteous service both through telephone and face to face Man reception desk Manage follow up waiting list and make follow-up appointments for clinics Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner Working in line with Key Performer Indicators (KPIs) meeting service delivery targets for the Trust

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Job description

Job responsibilities

To ensure the efficient, accurate and timely recording of data To provide an efficient and courteous service both through telephone and face to face Check in patients via reception desk Man reception desk Manage follow up waiting lists Making follow-up appointments for clinics Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner Management of Data Quality reporting Working in line with Key Performer Indicators (KPIs) meeting service delivery targets for the Trust Cancel and re-book appointments as required Book from PTL booking lists Contacting patients by phone to arrange appointments. Answering calls to patients contacting the Trust. At the start of clinic print clinic lists and check that all notes are available and where necessary liaise with the Medical Records staff to obtain outstanding notes. Ensure that all the relevant documentation is available for consultation referral letters Checking the patients personal details, updating where necessary on the computer and in the case notes At the end of clinic ensure that all attendances and disposals are entered onto the system Learn systems associated to Outpatients such as eRS, LRC, Clarity etc

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

Minimum of GCSE English and maths

Experience

Essential

Working in an office environment Intermediate level IT skills and experience with strong Excel skills Work involving contact with members of the public

Desirable

NHS experience & knowledge of NHS target - 18 week pathways

Knowledge and Skills

Essential

Able to demonstrate working knowledge of confidentiality issues Able to work accurately with attention to detail.

Desirable

Knowledge of layout of Ipswich Hospital site. Understanding of basic medical terminology

  • Ipswich, United Kingdom Babergh and Mid Suffolk District Council Full time

    Full time, part time and job share opportunities will be considered. **About the Administration Assistant role: ** We are an established and highly respected team providing a regulatory and commercial service to the residents of Babergh and Mid Suffolk and beyond. We are working together with an integrated staffing structure to provide a joint Building...


  • Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    This is an exciting opportunity for enthusiastic individuals to join a well-established administrative team in our busy integrated therapies department. You will provide general admin and clerical support to the clinical teams, and work with all members of the integrated therapy service to assist them with administrative tasks. You will be required to have...


  • Ipswich, United Kingdom Tandem Personnel Full time

    Administration/Recruitment Assistant required for long established recruitment agency based in Ipswich town centre. Working as part of a small, friendly team, this varied role will involve general administration support such as filing, data input and updating records, reception duties, handling incoming calls and assisting in the day-to-day operation of a...


  • Ipswich, United Kingdom Ormiston Endeavour Academy Full time

    Job Reference # - EDV/2024/OEA/88255 - Location - Ipswich, Suffolk, IP1 6SG - Contract Type - Permanent - Contract Term - Part-Time - Salary - £13,627.42 Annually (Actual) - Closing Date - Midnight, 29th Mar 2024 - Start Date - 2nd September 2024 - Positions Available 1 **About this Role**: **Admin Assistant** **22 hours per week - Monday and Wednesday...


  • Ipswich, United Kingdom Gusford Community Primary School Full time

    **Gusford Primary School, Ipswich IP2 9LQ**: - **£15,162 - £15,577 per annum**: - **30 hours per week, 40 weeks per year**: - **Fixed Term (initially)**: - **Reference: 8231**: - **Required as soon as possible** We are looking to appoint a motivated and enthusiastic administration assistant to join our friendly and supportive team. **We will offer...


  • Ipswich, United Kingdom Bramford CEVC Primary School Full time

    **Bramford CEVC Primary School, Bramford, Ipswich IP8 4AH**: - **£20,442 - £21,189 pro rata**: - **4 days per week, 38 weeks per year (term time only)**: - **Permanent**: - **Reference: 8247**: - **Required mid-April 2023** - Monday, Tuesday, Thursday and Friday 8.30am - 3.45pm (Occasional outside normal working hours may be required) Roll: 255: 4...


  • Ipswich, United Kingdom Fred. Olsen Full time

    **Category**: - Customer Relations**Vacancy Type**: - PermanentPart Time**Salary**: - £20,900 Pro Rata**Closing Date**: - Fri, Jun 30, 2023**Location**: - Ipswich**Welcome to The Olsen Way** In recent years, we have seen a new era emerging in cruising. There is a trend for everything to get bigger and busier, and for a cruise to be seen as an...


  • Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    My client in Ipswich is seeking a strong administrator, working within a financial services company as an Administrator specialising in Self-Invested Personal Pension (SIPP) services. As an integral part of the team, you'll play a vital role in delivering exceptional service to their clients within the SIPP department. Your responsibilities will...


  • Ipswich, United Kingdom Chelmondiston Church of England Primary School Full time

    **Chelmondiston C of E Primary School, Ipswich IP9 1DT**: - **£21,189 pro rata**: - **9 hours per week, 39 weeks per year (Term time plus 1 professional day)**: - **Permanent**: - **Reference: 8266**: - **Required from 1 May 2023** - Friday 8.30am - 4.30am + 2 extra hours to be arranged. Chelmondiston Church of England Primary School is a small,...


  • Ipswich, United Kingdom Kingston Academy Ltd Full time

    **About us** Kingston Academy Ltd is a small business in Ipswich. We are professional, agile, innovative, and our goal is to "At Kingston Academy, our overarching goal is to empower individuals through education, fostering a lifelong love for learning and personal growth. We are dedicated to providing exceptional educational services that inspire,...


  • Ipswich, United Kingdom Handford Hall Primary School Full time

    **Handford Hall Primary School - Ipswich IP1 2LQ**: - **£21,189 - £21,968 pro rata (£14, 865 - £15,420 actual salary)**: - **30 hours per week, 40 weeks per year (term time plus two weeks)**: - **Permanent**: - **Reference: 8889**: - **Required from September 2023.** Handford Hall’s Leadership Team is looking to recruit a motivated and...


  • Ipswich, United Kingdom Spider Full time

    **Account Assistant / Accounts Administrator -** Spider is advertising on behalf of a local charity who are looking to recruit an individual with enthusiasm and a "can do" approach to join their Business Support team as an **Account Assistant / Accounts Administrator**to offer support to their finance function within the organisation. Full time or part time...


  • Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We are looking for an enthusiastic and motivated individual to join our team as an Administration Assistant within the General Office/Travel Centre at Ipswich Hospital 37.5 Hours per week - Monday - Friday In this role you will be required to provide a customer focused service to patients, relatives and staff both face to face and over the phone. **Duties...


  • Ipswich, United Kingdom Babergh District Council and Mid Suffolk District Council Full time

    **Babergh and Mid Suffolk District Councils - Ipswich IP1 2BX**: - **£25,878 - £31,099 **per annum (pro rata for part time)**: - **Full Time, 37 hours per week**: - **Fixed Term or Secondment Opportunity for 2 years** **Full time, part time and job share opportunities will be considered.** **What we are looking for** We are looking for a creative,...


  • Ipswich, United Kingdom Opus People Solutions Full time

    Opus is working on behalf of a growing and progressive business who are looking to add additional experience to their team. No property experience is required but is desirable - you may have worked in a general administration role, or perhaps a customer facing role. This is a great opportunity to get into the property sector, you will receive a full...

  • Administrator

    4 weeks ago


    Ipswich, United Kingdom Tandem Personnel Ltd Full time

    Administrator required for 9-month temporary contract at long established Ipswich based recruitment agency. Working as part of a small, friendly team, this varied role will involve general admin support, reception duties, handling incoming calls and assisting in the day-to-day operation of a busy recruitment agency. Applicants should be organized and...


  • Ipswich, United Kingdom Galaxy Personnel Full time

    Role – Accounts and Sales Administrator role Location – Based close to Newmarket, Suffolk Working hours – Monday to Friday 8am – 5pm with an hour for lunch Salary – £27,000 per annum - Capacity of role – Fixed term contract My client is a leading manufacturer and they have an opening for a account and sales administrator to join their busy...


  • Ipswich, Suffolk, United Kingdom Pure Resourcing Limited Full time

    My client in Ipswich is seeking a strong administrator, working within a financial services company as an Administrator specialising in Self-Invested Personal Pension (SIPP) services. As an integral part of the team, you'll play a vital role in delivering exceptional service to their clients within the SIPP department. Your responsibilities will...

  • Administrator

    5 days ago


    Ipswich, United Kingdom Greenace Contract Cleaners Full time

    **Administrator** **Greenace Contract Cleaners **is seeking a **part-time Administrative Assistant **to join our team in Ipswich. **Position Summary**: **Requirements**: - Must be able to work a flexible schedule - Must have excellent oral and written communication skills. - Must have excellent organizational skills and the ability to multi-task. - Must...

  • Team Administrator

    4 weeks ago


    Ipswich, United Kingdom Pure Resourcing Solutions Full time

    **Team Administrator** **Ipswich** **9-5:30pm OR 8-4:30pm** **£24,000-£26,000pa** Pure are delighted to be working with an established financial services organisation in Ipswich towncentre. Who are looking to recruit a Team Assistant to support their Investment Managers and the Wealth Planning Team with their administration aswell as reception cover when...