Clinic Co-ordinator, EMCHC

4 weeks ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Job summary

An exciting opportunity has arisen for a full time Band 2 Clinic Coordinator to join the East Midlands Congenital Heart Centre Administration Team based at the Leicester Royal Infirmary, alongside the Leicester Children's Hospital.

The post holders will be part of the Congenital Cardiology Administration Team and will provide an efficient and comprehensive administration service to the EMCHC Out-patient Department. You will be responsible for all administrative tasks from referral to discharge of our patients and liaising closely with our Consultants and wider team. You will be providing a reception service in the outpatient department for our patients, so having experience in customer service along with excellent communication skills would be very desirable in this role.

The ideal candidate will have a positive, enthusiastic, motivated and flexible approach. They will be an excellent team player and also able to work on own initiative.

If you are ahighly organised person, who works well under pressure in an extremely busy environment then this is the role for you

Main duties of the job

To make up Paediatric notes for patients who are new to the University Hospitals of Leicester. To be responsible for the preparation of case notes for Paediatric Outpatient Clinics in line with consultant guidelines and departmental procedures. To ensure that all relevant case notes, x-rays, test results and other information, including data from other hospitals, is available for each patient's visit. To be responsible for transferring clinic case notes on HISS at the end of the clinic to the appropriate destination. To ensure all case notes and patient records are maintained in good condition. To receive Paediatric referral letters and take responsibility for liaising with Consultants as to the urgency of appointment required. To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales. Make follow-up appointments as requested from other hospitals, secretaries and wards. To record all clinics outcomes, book any follow-up appointments, record HRG codes, track all waiting times on HISS and arranging investigations for patients. To initiate investigation record cards for any patients requiring tests. To pre admit any patients as and when required. To liaise with the nurse in charge of clinic, ensuring the patients are kept informed of any delays. To follow-up any investigation results not received within agreed timescales

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

we are compassionate, we are proud, we are inclusive, and we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job description

Job responsibilities

The post holder will be part of the Congenital Cardiology Administration Team and will provide an efficient and comprehensive administration service to the EMCHC Out-patient Department.

You will be responsible for all administrative tasks from referral to discharge of our patients and liaising closely with our Consultants and wider team.

You will be providing a reception service in the outpatient department for our patients, so having experience in customer service along with excellent communication skills would be very desirable in this role.

(please refer to the job description/person specification for full details on the role)

Person Specification

Training & Qualifications

Essential

Educated to GCSE standard or equivalent Literacy & Numerical Skills Proficient in the use of one or more computer systems

Desirable

Experience in HISS / Electronic Referral Systems

Communication and relationships

Essential

Excellent verbal, written and presentation skills Dealing directly with the general public. Ability to work both as a team member and on own initiative. Able to demonstrate a flexible and positive attitude in team environment

Desirable

Demonstrated ability to deal with conflict

Planning & organisation skills

Essential

Ability to prioritise and to deliver to short deadlines Attention to detail Demonstrates ability to work under pressure

Analytical & Judgement skills

Essential

Understanding of Data Protection and Confidentiality priniciples Demonstrates a flexible and adaptable approach to work

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