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Clinic Co-ordinator, SACT Suite

3 months ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Job summary

Full Time SACT (Chemotherapy) Suite Clinic Co-ordinator

We have an exciting opportunity for a Clinic Co-ordinator to join our Admin Team on our busy SACT (Chemotherapy) Suite in the Osborne Building at LRI.

We are looking for an enthusiastic and motivated individual to join our busy team as a Clinic Co-ordinator. You will work on our SACT Suite Reception Desk as well as in our busy Chemotherapy Outpatient Clinics. The role involves liaising directly with our patients and their relatives as well as the Consultant Oncologists, other doctors, Clinical Nurse Specialists and admin staff, so experience in a customer service role along with excellent communication skills is essential in this role. This is subject to Job Evaluation

Main duties of the job

This is a demanding and also rewarding role and it is essential that the successful candidate is able to work effectively as part of a team whilst prioritising and managing their workload. If you are a highly organised person, would love a challenge and like to keep busy then this is the job for you. The job is based at the Leicester Royal Infirmary.

Previous experience of using computer systems will also be essential as the role will involve booking patients' treatment appointments on our Chemotherapy system and outpatient appointments via the HISS Patient System. HISS experience would be an advantage but not essential as we will provide training for this.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

we are compassionate, we are proud, we are inclusive, and we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job description

Job responsibilities

Ensure accurate and timely processing of clinical administrative

correspondence (clinic letters, referrals and discharge summaries).

Prioritise work in an appropriate order to ensure completed within target times.

Clinic preparation specifically retrieval of notes, filing, tracking in andout Photocopying, filing, or any administration duties as deemed necessary to support the patient journey.

Take telephone enquiries for the pathway team and respondappropriately.

Utilise the HISS system to update to ensure accurate patient detail.

Ensure all clinical outcomes are accurately recorded both paper andelectronically.

Provide a courteous and efficient reception service.

To work within a team ensuring cover is provided at all times to maintain an essential service.

To actively participate in the sharing of skills and experience in theclinical team associated within each speciality aiding the spread of good practice throughout the team.

To attend in-service training or meetings to ensure that skills and knowledge are kept up to date and appropriate to the post.

To attend all mandatory training as required by the CMG/Trust.

Any other duties commensurate with the role and service needs.

Please see job description/person specification for full details on the role.

Person Specification

Qualifications

Essential

GCSE English to Grade C or equivalent Educated to GCSE Level Good quality written English in application

Experience

Essential

Minimum of 6 months in an administrative or clerical role involving data entry into an electronic system Previous role in reception/customer services for at least 1 year

Desirable

Previous NHS experience Previous Clin Co/HISS experience

Qualities

Essential

Previous teamworking experience Ability to type accurately (Application)