Clinic Co-ordinator, Emchc

7 months ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

An exciting opportunity has arisen for a full time Band 2 Clinic Coordinator to join the East Midlands Congenital Heart Centre Administration Team based at the Leicester Royal Infirmary, alongside the Leicester Children's Hospital.

The post holders will be part of the Congenital Cardiology Administration Team and will provide an efficient and comprehensive administration service to the EMCHC Out-patient Department. You will be responsible for all administrative tasks from referral to discharge of our patients and liaising closely with our Consultants and wider team. You will be providing a reception service in the outpatient department for our patients, so having experience in customer service along with excellent communication skills would be very desirable in this role.

If you are a highly organised person, who works well under pressure in an extremely busy environment then this is the role for you
- To make up Paediatric notes for patients who are new to the University Hospitals of Leicester.
- To be responsible for the preparation of case notes for Paediatric Outpatient Clinics in line with consultant guidelines and departmental procedures.
- To ensure that all relevant case notes, x-rays, test results and other information, including data from other hospitals, is available for each patient’s visit.
- To be responsible for transferring clinic case notes on HISS at the end of the clinic to the appropriate destination.
- To ensure all case notes and patient records are maintained in good condition.
- To receive Paediatric referral letters and take responsibility for liaising with Consultants as to the urgency of appointment required.
- To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales.
- Make follow-up appointments as requested from other hospitals, secretaries and wards.
- To record all clinics outcomes, book any follow-up appointments, record HRG codes, track all waiting times on HISS and arranging investigations for patients. To initiate investigation record cards for any patients requiring tests.
- To pre admit any patients as and when required.
- To liaise with the nurse in charge of clinic, ensuring the patients are kept informed of any delays.
- To follow-up any investigation results not received within agreed timescales

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
- The post holders will be part of the Congenital Cardiology Administration

Team and will provide an efficient and comprehensive administration service to the EMCHC Out-patient Department.
- You will be responsible for all administrative tasks from referral to discharge of our patients and liaising closely with our Consultants and wider team.
- You will be providing a reception service in the outpatient department for our patients, so having experience in customer service along with excellent communication skills would be very desirable in this role.

(please refer to the job description/person specification for full details on the role)

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