HR Coordinator
3 weeks ago
Do you want to work for a company that goes the extra mile for its customers, colleagues, and communities? Are you resilient, efficient, and productive? Can you lead by example? If so, then why not join our family.
At Iceland, we value, recognize, and celebrate all colleagues for their good work. We pride ourselves on being team players who can work collaboratively with others. We offer some great opportunities for career progression and development, alongside a competitive salary and a great benefits package.
We have a great opportunity for an HR Coordinator to join our HR Department. The HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide an excellent customer service to all stakeholders and be responsible for efficiently creating cases in our case management system.
KEY ACCOUNTABILITIES
Triage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience. Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s. Conduct outbound calls as required. Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests. Processing of the colleague’s benefits such as Long Service Awards, Staff Discount Cards etc. Respond to the inbound emails within set SLA. Support colleagues with any technical issues and login in queries.KEY MEASURES
All calls, including transfers, are dealt with efficiently whilst delivering excellent customer experience All administration is completed accurately to the highest required standard and in line with internal SLA’sKEY SKILLS
Articulate, confident and fluent communicator able to demonstrate a high level of oral and written English A customer orientated approach and focus Well-developed interpersonal skills. Advanced IT skills (Word processing, Excel, Internet, MS Outlook) and agile with multiple applications A committed team player who is effective working with the team and independently. Accurate keyboard skills. Strong attention to detail. Excellent telephone manner. Sound administration skills. QUALIFICATIONS / KNOWLEDGE / EXPERIENCE Experience of working in a fast paced customer service telephony role Previous administrative experience preferably within HR (or Level 3 and above CIPD qualification) Proven experience of Microsoft Windows and multiple technology applicationsBenefits
25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Free parking onsite Highly subsidised restaurant onsite with our own Michelin Star Chef Subsidised Costa onsite Discounted gym membership Charity fundraising events Enhanced maternity/paternity leave Long service awards Reward & recognition-
HR Coordinator
3 weeks ago
Deeside, Flintshire, United Kingdom Iceland Full timeHR Coordinator Job DescriptionWe are seeking a highly skilled and motivated HR Coordinator to join our team at Iceland. As an HR Coordinator, you will be the first point of contact for Line Managers into HR Advisory Services, providing excellent customer service and efficiently creating cases in our case management system.Key Accountabilities:Triage and...
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HR Coordinator
3 weeks ago
Deeside, Flintshire, United Kingdom Iceland Full timeHR Coordinator Job DescriptionWe are seeking a highly skilled and motivated HR Coordinator to join our team at Iceland. As an HR Coordinator, you will be the first point of contact for Line Managers into HR Advisory Services, providing excellent customer service and efficiently creating cases in our case management system.Key Accountabilities:Triage and...
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HR Coordinator
3 weeks ago
Deeside, Flintshire, United Kingdom Iceland Full timeHR Coordinator Job DescriptionWe are seeking a highly skilled and organized HR Coordinator to join our team at Iceland. As the first point of contact for Line Managers into HR Advisory Services, you will be responsible for providing exceptional customer service to all stakeholders and efficiently managing cases in our case management system.Key...
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HR Coordinator
3 weeks ago
Deeside, Flintshire, United Kingdom Iceland Full timeHR Coordinator Job DescriptionWe are seeking a highly skilled and organized HR Coordinator to join our team at Iceland. As the first point of contact for Line Managers into HR Advisory Services, you will be responsible for providing exceptional customer service to all stakeholders and efficiently managing cases in our case management system.Key...
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Deeside, Flintshire, United Kingdom Iceland Full timeJob SummaryWe are seeking an HR Coordinator to join our HR Department at Iceland. The successful candidate will be the first point of contact for Line Managers into HR Advisory Services, providing excellent customer service and efficiently creating cases in our case management system.Key ResponsibilitiesTriage and manage all calls into the HR Advisory...
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Deeside, Flintshire, United Kingdom Iceland Full timeJob SummaryAt Iceland, we are seeking a skilled HR Coordinator to join our HR Department. The successful candidate will be the first point of contact for Line Managers into HR Advisory Services, providing an excellent customer service to all stakeholders.Main Responsibilities Triage and effectively manage all calls into the HR Advisory Services with pace,...
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Deeside, Flintshire, United Kingdom Iceland Full timeJob SummaryAt Iceland, we're looking for a skilled HR Coordinator to join our team. As the first point of contact for Line Managers into HR Advisory Services, you'll provide exceptional customer service to all stakeholders while efficiently creating cases in our case management system.Key ResponsibilitiesTriage and manage calls into the HR Advisory Services...
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Deeside, Flintshire, United Kingdom Iceland Full timeJob SummaryAt Iceland, we're seeking a skilled HR Coordinator to join our HR Department. As the first point of contact for Line Managers, you'll provide exceptional customer service and efficiently manage cases in our case management system.Key ResponsibilitiesTriage and manage calls into the HR Advisory Services with pace and deliver an excellent customer...
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