Scheduling Administrator

3 weeks ago

London, United Kingdom Great Ormond Street Hospital for Children NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for an enthusiast, committed and passionate individual to join the Scheduling Team, within International and Private Care Unit.

The post-holder will provide general administrative and generally be the first point of contact within a busy department. The individual will be required to provide a high level of customer care, work autonomously, priorities own workload and act on own initiative.

The post holder may be required to cover other duties within the administration service including I&PC Reception, and Caterpillar Outpatients in times of absence. You will be required to wear the IPPuniform.

You will also be required to work shift hours on rotation between Monday -Thursday 07:00-20:00, Friday 07:00-18:00 and Saturday 07:00-15:00. Please note these hours are on a rota basis and are non-negotiable. You may be required to work alternative hours depending on the needs of theservice.

Previous applicant need not apply

Main duties of the job

The post holder is responsible for the routine provision of administration services for the International & Private Care Service.

The Administrator will need to project a high level of customer care while promoting and delivering an efficient customer service. The Administrator will need to maintain a clear understanding of the service provided by carrying out the generic tasks listed below.

The key tasks for this post are to:o Ensure that patients and their families are provided with an excellent customerservice that is focused on meeting the customer's needs and Provide an efficient and effective referral management Co-ordinate and book services for all outpatients and Accurately book appointments and communicate confirmation to families Be pro-active and work effectively as part of the hospital administration team.

About us

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person Specification

GOSH Culture and Values

Essential

GOSH always values

Academic/Professional qualification/Training

Essential

Grade A-C in Maths and English, GCSE (prior to 2019) or Grade 4-9 in Maths and English, GCSE (post 2019) or Functional Skills Level 2 in Maths and English Apprenticeship/NVQ level 3 in Administration or equivalent experience

Experience/Knowledge

Essential

Experience in an administration role Understanding of how to provide excellent customer service

Skills/Abilities

Essential

Excellent written and verbal communication skills Confident using ICT skills including Microsoft Outlook, Word, Excel Polite and informative telephone etiquette Able to provide excellent customer service; welcoming and helpful in person when dealing Uses of empathy and diplomacy skills when dealing with difficult situations Exercises judgement and problem solving skills Ability to multi-task, plan and organise straightforward activities Able to demonstrate own activities to new or less experienced employees / support day to day coordination of staff. Understands the importance of confidentiality and takes responsibility for protecting confidential information. Able to follow routine and non-routine written procedures, processes and verbal instructions accurately with attention to detail Able to work as an effective team player and work autonomously to manage own workload to meet deadlines. Ability to accurately check correspondence, scanned docs Demonstrate evidence of commitment to professional development Experience of dealing with customer complaints

Desirable

Able to use databases, input and interpret complex information and data Knowledge of both NHS and Private Patient frameworks Experience of producing reports and analysing data to improve service delivery Working in partnership with internal and external agencies.

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