Housing Administrator and Team Scheduler

6 months ago


London, United Kingdom Stef & Philips Full time

**The Role**

**Main Duties & Responsibilities**
- Scheduling property visits for our team of housing officers taking account of the priority of each visit and the location and travelling time between properties
- Monitoring the completion of scheduled visits and ensuring that company systems are accurately updated with the outcome of each visit
- Handling requests for visits from internal colleagues and external stakeholders, remaining calm and professional even when working under pressure
- Providing administrative support to housing officers, for example in the preparation of documents, creation of communications to tenants, local authorities and other stakeholders such as supporting agencies
- Proactively dealing with queries and requests from service users and tenants
- Providing administrative support to the head of housing, for example in diary management, meeting organisation and ensuring agreed actions are completed
- Produce standard reports, for example to identify properties due for their next regular inspection
- Ensure all databases and management software systems are updated promptly and to an excellent standard.
- To comply with S&P policies and to carry out any duties that may reasonably be required considering the main purpose of the post.

**Skills & Knowledge**
- Strong administration, organisational, prioritisation, and attention to detail skills
- Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
- Empathy, able to relate to the challenges faced by our service users and field based housing officers
- Strong problem solver
- Resilient, able to remain calm even under pressure
- Highly proficient in the use of MS Office including Outlook, Word, & Excel, and ideally with experience of using CRM systems such as Salesforce
- Working on own initiative without close supervision and as part of a team
- Working flexibly in responding to the varying demands of the role to achieve agreed outcomes.

**Ideal but not Essential**
- Knowledge or experience from the temporary or social housing sector

**Benefits**
- 23 days leave, plus bank holidays
- Additional holiday days for long service - up to 28 days
- Celebration of tenure3 years £500

5 years £100010 years £5000
- Private health insurance with Vitality
- Birthday off
- One well-being day off per year
- Maternity/Paternity Pay
- Pension schemes increase - after 2 years.
- Mental health & wellbeing training through the charity Mind
- Professional Emergency First Aid at work training
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch
- Daily Fresh fruit**Diversity & Inclusion**

Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you completed the assessment?

**Experience**:

- Customer service: 5 years (preferred)
- Administrative experience: 5 years (preferred)
- Scheduling: 2 years (required)
- Housing: 3 years (required)

Work Location: In person


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