Onsite Managed Print Services Technician

4 weeks ago

Uxbridge, United Kingdom Canon Full time

Canon UK is looking for a talented person to join us at an exciting time for our business, as we enter a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organization that values your contribution and rewards you accordingly? If the answer is yes, please read on…

An opportunity has arisen working within a key Canon customer site for an Onsite Technician. The Onsite Technician is the first level responder for the proactive and reactive management of the devices within the customer estate, working closely with the Client Services Manager, a team of engineers and supporting technical teams in the company you will be the be face of Canon. You will have the opportunity to build excellent relationships with key stakeholders and really make a difference to the operational performance of our devices and improve customer satisfaction levels for which you’ll be rewarded through a variable pay package. You’ll enjoy autonomy daily, providing exceptional customer service to exceed customer expectations.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new skillsets and a team where knowledge is shared openly. As the onsite technician you will support the engineering team with the daily operations of the managed print & document services provision and be responsible for the management of all activities from being the print lead on the client’s IT helpdesk through to successful proactive and reactive management of the fleet of printers across various locations on the campus.

- Respond proactively to device notifications where toner, waste toner and paper levels require attention across the campus.

- 1st and 2nd level IT helpdesk agent specifically for print related incident (via the client ITSM) management of staff and software/hardware related issues.

- Carry out regular maintenance checks, identify, fix or escalate potential incidents within Canon to the appropriate support functions.

- Collection and disposal of used toner and waste receptacles as per the agreed contract SLA’s

- To maintain “show room appearance” of all devices, ensuring requisite levels of consumables are provided to all machines. 

- Monitor consumables by volume, historic data to support maximum uptime of devices and minimize waste and over stocking with accurate stock controls.

- Escalation reporting of incident/problem management via the account Client Services Manager

- Support the Client Services Manager with client reviews, by collating accurate performance statistics from tasks undertaken on the Helpdesk and manually.

What we ask

You are passionate about superior customer service and organised with excellent administration skills and attention to detail.

Flexible, adaptable, and self-motivated, you can work in a fast paced and changing environment and manage your workload with limited supervision.
You will also be able to use your own initiative, be proactive in self-learning and have the confidence to highlight areas of concern.

The onsite Technician will need:

- Hands on knowledge / experience of IVANTI Software Manager IT helpdesk (ITSM) and the operation thereof

- In depth knowledge of the print management software PaperCut

- Can demonstrate Proficiency in Microsoft Applications, Word, Excel, Outlook, etc.

- To demonstrate the ability and proven track record of logical fault finding and resolution of printer related issues

- To demonstrate the ability to understand and print management software (PaperCut) and be proficient on device management of the software

- Full UK driving license.

- Have the ability to lift boxes with a weight of up to 25kg

- Excellent Communication Skills (Verbal & Written)

You will need

As the Onsite operative, you will possess the following skills and expertise.

We are seeking a candidate who is:

- A team player who enjoys being part of a team, supporting as needed. 

- Flexible and adaptable with excellent attention to detail

- Self-motivated.

- Pro-active and able to manage your workload with limited supervision.

- Customer focused with excellent communication skills.

- Able to use own initiative, pick new things up quickly and the confidence to highlight areas of concern.

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