Content Lead
1 month ago
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.
As a Content Lead within the Content Team at JPMorgan Chase & Co., you will be an integral part of our mission to revolutionize mobile banking. You will work closely with Design, Research, and Product teams to ensure our content is clear, consistent, and contextually relevant. You will own the content for your dedicated area, shaping the journeys and challenging our partners to create the best outcomes for our customers. This role provides a unique opportunity to make a real impact in a financial institution that values diversity and encourages professional growth and career development.
Job Responsibilities:
• Drive a team that provides partnership, challenge and good customer outcomes to product through rigorous content design
• Lead a strong and supportive team of UX writers, developing their strengths to shape a leading partner in our product development
• Develop standards that shape consistent, customer-centric experiences across the board and drive commercial goals
• Refine processes and ensure good adherence to our internal control standards across the team • Build relationships to shepherd content through reviews with multiple stakeholders, creating alignment around solutions
• Create, present, and document proposed solutions from the big ideas to the smallest components.
Required qualifications, capabilities and skills:
• 8 years+ relevant experience in UX writing, with at least some in a financial or regulated industry
• Experience leading a small-to-medium-sized team
• Experience working with Agile and Product teams
• Experience defining standards and growing team members
• Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines
• To be considered for this position, you must have a portfolio available for review
#ICBCareer
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