Customer Service Advisor
1 week ago
Main Purpose of Role
Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service. Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time. Act as LIMS ‘Superuser’ in relation to onboarding and training new customers and supporting other LIMS users with training or troubleshooting. Accompany the Commercial team as appropriate on pre and post sales visits. Development, management and maintenance of Service Level Agreements for all customers in line with quality standards. Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise. Specific reporting and data entry of the Pesticides laboratory results Support the Customer Services Manager (CSM) in implementing new procedures and identify where efficiencies can be made.
Qualifications
Able to demonstrate a willingness to learn and adapt flexibility to change. English, Maths & Science GSCE A*-C or Equivalent literate – including good knowledge of PowerPoint, Excel and Word. Strong focus on attention to detail. Strongly IT literate.Desirable
Knowledge of LIMS databases Knowledge of food safety and quality Full driving licence.
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