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Customer Service Advisor

7 months ago

Cambridge, United Kingdom AG Motors Ltd Full time

AG Motors is a well established, yet ever expanding company in Papworth Everard, Cambridgeshire.

We pride ourselves on being an honest down to earth establishment, where you can expect a high level of quality and care in everything we do. Customer care and automotive excellence are at the heart of our core values.

Role Description

This is a full-time on-site role for a Service Advisor located in Papworth Everard at A.G Motors Ltd. The Service Advisor will be responsible for providing exceptional customer service to clients, booking appointments, processing transactions and maintaining records, managing inventory of car parts and preparing them for repairs, providing estimates and answering queries of customers.

**Qualifications**:

- Prior experience in an automotive service center or relevant customer service experience is highly preferred.
- Strong communication and interpersonal skills, with the ability to explain complex repair issues to nontechnical customers.
- Ability to multitask, prioritize work, and manage time effectively.
- Basic computer skills and familiarity with electronic equipment and diagnostic software.
- Strong attention to detail and accuracy in handling paperwork and records.
- Ability to work in a fast-paced environment and meet targets efficiently.
- Valid driver's license and a clean driving record are required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Service Advisor: 1 year (preferred)

Work Location: In person