Customer Service Advisor
3 weeks ago
**Does this sound like you?**
+ Enjoy building and retaining strong relationships with customers
+ A passion to resolve customer issues in an efficient and effective manner
+ Have strong communication skills
+ Very strong organisational and prioritisation skills
+ A team player who enjoys helping and supporting others
+ Able to multi-task and switch between tasks
+ You take initiative and ownership of issues with a can-do attitude
+ Thrive in a high-pressured environment
+ A willingness to learn and keep up to date with product and technical information
+ Passionate about the automotive industry and want to work in the world’s biggest manufacturer
**Role Info**:
**Service Advisor**
**Cambridge**
**£35,000 OTE**
Plus Car Purchase scheme, Preferential Rates for Servicing and Vehicle Purchasing, Unrivalled Career Opportunities, Industry Leading Training, Development and Support, Plus other excellent benefits/incentives
**Who are we?**
At Steven Eagell Toyota we are all Brand Ambassadors and live and breathe our brand and values and are by nature passionate about the products and services that we offer.
Joining us as a Service Advisor offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. We are one of the highest ranked Automotive Brands in the world andwe are constantly evolving so there is always something new just around the corner
**The Service Advisor role**:
Customers will spend more time with the service department than sales during the life cycle of their vehicle. Our service team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer.As a Service Advisor, you will be in a key customer-facing position.
When customers need help with aftersales, you’ll be their connection to the Toyota brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved.
As a Service Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.
**About you**:
+ A full UK driving licence.
+ Previous customer facing service experience.
+ Previous work experience within the automotive industry is preferable.
+ Extremely organised, with great attention to detail.
+ Flexible, proactive and hard-working
+ Strong people skills - you’re approachable and enjoy assisting colleagues
+ Thrive in a busy, high-pressure environment.
+ Good IT skills (MS Word, PowerPoint and Excel)
**Ready to join the largest car company in the world?**
Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.
Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectationsand be rewarded with a smile.
We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.
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