Control Room Operative
1 month ago
About FRG
At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success.
If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.
Why FRG?
- Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.
- Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.
- Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.
- Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.
Job Opportunity
Key Responsibilities:
• Communicating with colleagues and customers via telephone and email and responding to telephone and email queries in a timely manner.
• Work with Control Room Team to ensure clear, regular, and ongoing communication with regards to daily operations
• Monitoring the employee management system.
• Collate accurate reports on all events / incidents and provide these to the management team and customers.
• Complete appropriate paperwork whilst escalating issues in a timely manner where appropriate
• To liase with and support all departments across the business
• Effectively use FRG systems to complete daily operations
Essential Skills
Requirements:
Have a full 5-year work / education history including addresses and landline contact details.
• Attention to detail
• The successful applicant will be punctual, reliable and be able to adopt a flexible approach and well presented.
• Excellent communication skills, both written and verbal
• A professional demeanour with sound judgement and integrity
Desirable
• Frontline SIA License
• Previous control room experience.
• Previous administration experience.
• Previous Customer Service experience
• Experience of working within the Security Industry is an advantage.
About Company
First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.
DE&I
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
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