Control Room Team Leader

5 months ago

Leeds, United Kingdom Gough & Kelly Security Full time

Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades.

We now have an excellent opportunity for a number of professional and motivated Control Room Team Leaders to join the team, in our fast-paced, customer focused control room.

**The positions**:

- Permanent
- 4 on, 4 off; a mixture of day and night shift patterns available (12-hour shifts)
- A valid SIA CCTV licence **and** Security Guarding/Door Supervisor licence is essential

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

- Excellent rate of pay - **£12.25 per hour**:

- Wagestream - instantly access up to 50% of your wages before pay day
- Overtime available (premium rate with length of service)
- Holiday entitlement - 28 days paid per annum, increasing with length of service
- Employee Assistance Programme (EAP)
- Private Health Care Scheme (with length of service)
- Employee Recognition Scheme
- Pension scheme
- Ongoing training
- Cycle to Work Scheme

**Main responsibilities**:

- To oversee the daily tasks and roles of the shift team to ensure efficient function of the Control Room.
- To utilise the employee portal on Timegate to handle staff queries, in relation to pay, holidays, scheduling/staff rotas and to add news and announcements.
- To clock Guards on and off Timegate and book check calls, on and off. To follow up any issues, discrepancies, lates, escalate where necessary and communicate accordingly with the client.
- To monitor CCTV activations on relevant systems to check the site is secure, take control of cameras and give audio warnings where applicable. To assist with reporting of camera faults and checks.
- To sign in and out all keys (including vehicles) to all employees coming into the Control Room and to ensure that no keys are lost.
- To assist with driver sheets by checking through the diary and scheduling times/locations, including site lock ups and patrols and to make adjustments if the client request changes. To gain up-to-date information for Mobile Response drivers so that they can investigate intruder alarms for key holding.

**Required skills and attributes**:

- A valid SIA CCTV licence **and** Security Guarding/Door Supervisor licence (essential)
- Excellent communication skills, both written and oral
- Strong computing skills
- Strong customer service skills
- Outstanding telephone and call handling ability
- Flexibility and reliability
- Ability to work under pressure
- Be able to provide all the documentation and vetting information requested which includes being able to supply a full 5-year work/education history

Gough and Kelly are an **equal opportunities employer.** We are committed not only to our legal obligations, but also to the positive promotion of equality of opportunity in all aspects of employment.

**Job Types**: Full-time, Permanent

**Salary**: £12.25 per hour

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- 12 hour shift
- Day shift
- Night shift

**Experience**:

- Team Leader: 1 year (preferred)

Licence/Certification:

- SIA CCTV licence (preferred)
- SIA Door Supervisor or Security Guarding licence (preferred)

Work Location: In person

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