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Hospitality Manager

2 months ago

Harrogate, United Kingdom SHG (Care Villages) Full time
HOSPITALITY SERVICES MANAGER

At Springfield Care Villages we've been providing kind, compassionate care in beautiful, uplifting, award winning environments for over 50 years.
We are a Yorkshire based group and the wellbeing of our people is at the heart of everything we do. We strive to be the best in everything we do, so if you are looking for a new opportunity or a change of career where you can make a difference, we can help you.

 

About the Role

A fantastic opportunity for an experienced Hospitality Services Manager has arisen to Join our Team.

If you are operationally focused with a keen eye for detail and enjoy a wide variety of catering and customer focused services, whilst being part of something special then this could be the ideal career move for you.

This opportunity is ideally suited for a highly motivated, hands on manager who wants to work with a large friendly team who all want to do their best to provide a five star service for those who live in our care home.

Role overview

The role is all about great and consistent customer service delivery for the people, serving delicious food and drinks, whilst maintaining the highest level of food safety in a tasteful and homely environment. We believe that within our 5 star beautiful setting where person centered approach is everything, the quality of life can be improved further with simple pleasures of delicious food and drinks served with individuals' needs and preferences in mind and communicating with them to ensure they're catered for in the way they prefer


Working within a highly experienced team you will;

  • Oversee and manage hospitality service delivery on a daily basis.

  • Ensure that all the customers' requirements are met and delivered, liaising with the reception, admin, care & kitchen team to ensure excellent customer experience is delivered at all times.

  • Have at least two years' experience of hospitality management from either a hotel or restaurant background.

  • Excellent customer service focus.

  • Strong inter personal skills.

  • Hands on approach and be part of the service delivery.

  • Good IT skills.

  • A desire to learn and develop your career.


About You

Care home experience is not essential for this role as we will offer full training The skills we1re looking for include;

  • Kind and caring with passion for people.

  • Ability to lead and develop a team of people.

  • Listening and great at making conversation with people from all walks of life.

  • Team player who works really well with other departments to ensure the best outcomes are achieved every day.

  • You will lead by example and problem solve as you go along.

  • Excellent communication and organizational skills are vital for this role.


About Us

Harcourt Gardens is a beautiful care home in a fantastic location, within the heart of the local community We offer nursing, residential and dementia care, as well as respite breaks.

Our dining rooms and restaurants serve delicious and nutritionally balanced meals all prepared by our experienced chefs

Our activities programmes will be tailored to our residents from walking clubs, to round the world themed days, technology-based fun or baking

The skills and experience of our team members means that Harcourt Gardens is beautiful to live in, operated professionally, and provides very high standards of care. 


Rewards and Benefits

We support all our staff personally and professionally and we commit to making your time with us happy and fulfilling.

Springfield Care Villages are recognized by Investors in People The award demonstrates the work we are putting into our people management1 including our growing focus on staff wellbeing The feedback our teams shared with IIP is wonderful to read1 and the process has highlighted some great areas for continued growth The accreditation will help with our goal for Springfield to be known as a great place for people to start1 grow and develop their career in care

In addition we offer a fantastic package of benefits including;


  • Competitive rates of pay.

  • Excellent induction and ongoing training.

  • Healthcare plan offering 24/7 access to doctors and counsellors, cash back on prescriptions, eye care, dental care and more.

  • Flexible working hours to ensure you have the work/ life balance that you require.

  • Discount card for money off at 7 00s of high street stores.

  • Mental health first aiders and dedicated Wellbeing Lead.

  • Referral bonuses.

  • Employee of the month incentive.

  • Seasonal giveaways.

  • Long service awards.


Everyone is important and we all treat each other as we would like to be treated ourselves Springfield strives to make a positive difference to the lives and wellbeing of its residents and staff.

Do you want to make a positive difference? If so, get in touch and we can help you grow your career with us.

You could be working in a great place with great people in no time at all 


Main purpose of the job:

To assist the Estate Food & Beverage Manager with the operation, planning for the delivery of excellent customer experiences and delivering the budgeted turnover and profit across the Food & Beverage operation at Ripley Castle Estate.


Reporting to:

Home Manager

Key Responsibilities and Duties :

  • Ensure the delivery of excellent and consistent customer service across the Food & Beverage operation across the Estate.

  • Work with the Food & Beverage Manager to ensure costs are managed and revenue is translated into profit, highlighting issues that will adversely impact the bottom line and devising strategies to mitigate the effects.

  • Manage and engage all employees to deliver high standards of service to customers, acting as a role model and ensuring the provision of appropriate staff recruitment, direction, communication and training.

  • Support with the innovation and execution of new ideas, menu planning, special events and offers.

  • Support with the effective implementation of any changes that are made, procedures and employees are engaged and communicated to effectively.

  • Supervision of all processes and procedures of all areas to ensure consistent high standards are met and maintained.

  • Ensure that high standards of housekeeping and maintenance are maintained throughout Food & Beverage areas, raising any areas of concern to the appropriate department.

  • Ensure we provide for a safe environment for our guests and employees.

  • Maintain positive working relationships with other departments within the Ripley Castle Estate to assist the overall development and performance of the business.


Key Skills

  • Strong F&B background ideally in Conference & Banqueting and Bar & Restaurants

  • Proven leadership skills

  • Strong time management skills

  • Attention to detail

  • Outgoing and dynamic personality


Other Duties

From time to time you may be asked to undertake other duties on the Ripley Castle Estate and training will be given if this is deemed necessary. All staff on the Ripley Castle Estate are expected to adopt a flexible approach and are encouraged to contribute new skills and ideas. Over time your key duties may change and your co-operation will be expected where such changes are reasonable.

This role is a rotational role, working across all Food & Beverage areas including The Boar’s

Head, Tearoom and Conference & Banqueting in the Castle.