Community Engagement Manager

3 weeks ago


SouthendonSea, United Kingdom Career Moves Full time
Community Engagement Manager

Location: London
Length: 3 years
Rate: £51 p/h PAYE (Approx. £106K per annum)
Hours: 9am – 6pm

This client is a market leader in the homestays hospitality sector, allowing you to book anything from a short stay in some of the worlds most unique vacation rental properties to a longer stay in a townhouse in London via their platform.

Job Description:

Requirements:
  • Local leadership and engagement: partner closely with the Middle East and Africa Regional Lead and Regional Community Manager to understand priorities, trends, risks, and opportunities
  • Local innovation and implementation: apply playbooks and impact pilots and civic engagement projects
  • Optimize central strategy for Host Growth, Engagement and Impact, which includes Policy and Commercial outcomes
  • Measure and understand the needs of our Host Community both qualitatively and quantitatively.
Responsibilities:
  • Co-develop, implement and drive the territory execution of the operating system, including delivery of highly impactful Monthly Business Reviews for Middle East and Africa
  • Localize and track and report on the local community KPIs
  • Develop and unlock collaborative partnerships with key stakeholders and functions, including Market Managers, Policy Managers, Central Community team and EMEA Community Managers
  • Work closely with the Regional Lead and Regional Community Manager to support short and long-term Growth, Engagement, and Impact goals, including Business and Policy objectives
  • Working with XFN leaders to leverage Host feedback and improve local programs and the platform
  • Regional Innovation and Implementation
  • Localize central playbooks to make it locally relevant, and based on feedback from Community Leaders, and increase product adoption (via toolkits, webinars, newsletters, meetups, summits)
  • Create and run result-driven, community-driven and scalable initiatives (including community, business impact, and civic engagement initiatives)
  • Support in the planning and logistics of online and offline events, including annual Leader Summit
  • Support the education of Hosts on all significant product changes and cascade feedback to the relevant internal stakeholders
  • Coordinate with the Host Community in Middle East and Africa on day-to-day community leaders' tasks, significant events / campaigns
  • Own clear communication from the local team on performance against monthly and annual OKRs
  • Identify and escalate reporting issues, gaps in processes, and performance issues, and drive timely resolutions
  • Performance tracking/reporting - assessing performance of Host Clubs, community tools; emails, and webinars, with recommendations to improve
  • Review Host Club engagement, sharing relevant content with cross-functional teams
    Provide specific feedback and insights to your Leaders on their performance and how they can improve
Skills/ Qualifications:
  • Fluent in English. Excellent written and oral communication skills. French is a plus.
  • 5+ years experience in Community building, Customer Success or Content Creation
    Preferably familiar with the MEA tech and tourism industry
  • Strong organizational skills, with the ability to work autonomously while managing multiple project simultaneously
  • Excellent communication and relationship-building skills, with an analytical mindset
    Proven experience working cross-functionally
  • Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments


Required Skills: 
COMMUNITY MARKETING
Languages:
English
        Read
        Write
        Speak

  • Southend-on-Sea, United Kingdom Havens Hospices Full time

    To provide a strategic lead across Havens Hospices representing the holistic wellbeing including psychological, spiritual and social needs of patients, their families, and carers. Ensuring that psychological teams are integrated across all care services. Driving personalised care, equality, and co-production. - To work closely as part of the Leadership Team...


  • Southend-on-Sea, United Kingdom FAMILY ACTION Full time

    **Volunteer and Community Engagement Coordinator Southend on Sea** **30 hours per week (part-time)** **Grade 2: £24,724 to £27,232 per annum pro rata** **Temporary contract until 31st March 2025** **Are you passionate about working with communities to enable them to engage in** **volunteering opportunities? We are looking for a new team member to support...


  • Southend-on-Sea, United Kingdom DNA Recruit Full time

    Exciting Opportunity: Customer Engagement Lead for a renowned Global Retailer DNA is thrilled to be working exclusively with a renowned global retailer to recruit a Customer Engagement Lead for an exciting new initiative. Are you a seasoned professional with a proven track record in designing and launching digitally enabled customer engagement initiatives...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    Vacancy SalaryUp to £31,000 Vacancy LocationSouthend-OnSea (Flexible Hybrid Working) This is a _- permanent_- , _- full time_- vacancy_- that will close _- in 14 days_- at 12:00 BST_- . _The VacancyWe have an exciting opportunity for a Customer Engagement Officer to join our team on a permanent, full-time basis.The Customer Engagement Officer will be a...


  • Southend-on-Sea, United Kingdom Havens Hospices Full time

    To work closely as part of the Leadership Team with the Director of Clinical Services to implement the organisational strategy, agreeing on objectives and ensuring these are met To support the development of the organisational strategy as part of the senior leadership team To promote an understanding of the psychological, social and spiritual issues facing...


  • Southend-on-Sea, United Kingdom DNA Recruit Full time

    Exciting Opportunity: Customer Engagement Operations Manager (Digital Services) for a leading Global Retailer DNA is partnering exclusively with a leading global retailer to recruit a Customer Engagement Operations Manager to lead and develop a customer engagement programme.Are you an experienced professional with a background in managing business...


  • Southend-on-Sea, United Kingdom Hood Group Full time

    Are you a storyteller who can engage and connect with your audiences? Do you thrive in a dynamic environment where every day brings new challenges? If you're nodding your head, then we want to hear from you! We're on the lookout for a talented Communications Officer to join our team and help us tell our story. We are a fast growing, reputable and...


  • Southend-on-Sea, United Kingdom Hood Group Full time

    Are you a storyteller who can engage and connect with your audiences? Do you thrive in a dynamic environment where every day brings new challenges? If you're nodding your head, then we want to hear from you! We're on the lookout for a talented Communications Officer to join our team and help us tell our story. We are a fast growing, reputable and...


  • Southend-on-Sea, United Kingdom DNA Recruit Full time

    Exciting Opportunity: CX Designer for a leading global retailer. DNA has partnered exclusively with a leading global retailer to seek a Customer Experience Designer focused on customer engagement initiatives. Are you CX Designer with a track record of working on similar programmes in an established retail brand? If so, we want to hear from you! Essential...


  • Southend-on-Sea, United Kingdom South End City Council Full time

    Your New Organisation: Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Working for Southend on Sea City...


  • Southend-on-Sea, United Kingdom South End City Council Full time

    Your New Organisation: Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Working for Southend on Sea City...


  • Southend-on-Sea, United Kingdom Career Moves Full time

    Marketing Communications Manager Location: Staines Length: 6 Months Rate: £334.19 p/d PAYE   40 Hrs This client is a global software company that specialises in providing cloud-based solutions for workflow automation and digital transformation. Job description:Marketing Communications Specialist: Plans, develops and implements messaging for promotion...


  • Southend-on-Sea, United Kingdom Career Moves Full time

    UK Communications Manager Location: London Length: 12 Months Rate: From £34.78 p/h PAYE+ (Approx. £72.3K Per annum) Hours: 9am-6pm This client is a top 5 tech giant and owner of some of the world's most popular social media platforms and instant messaging apps, connecting billions of people across the globe. Job Description: The main function of a...


  • Gorleston-on-Sea, United Kingdom St Elizabeth Hospice Full time

    Job summary We have an exciting opportunity to join our dynamic team in acommunity-focused, National Lottery Community Funded role, designed to make adifference in the lives of marginalized communities. As a key member, you will engage with diversecommunities, providing them with valuable resources and practical sessionstailored to enhance their...


  • Southend-on-Sea, United Kingdom Hood Group Full time

    We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands. As an Internal Communications Assistant, you will play a pivotal role in supporting the...


  • Southend-on-Sea, United Kingdom Southend-on-Sea Borough Council Full time

    CONTRACT TYPE **Permanent** CLOSING DATE **17-Aug-2023** SALARY **£22777 pro rata'd to the 12.08hrs** Your New Organisation Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver...


  • Stoke-on-Trent, United Kingdom VAST Services 1920 Full time

    **Title of Post**: Communications and Engagement Officer - **Salary Scale**: £24,000 - £26,000 FTE - **Hours of work**: 30 hours per week - **Benefits**: 5% Pension Contribution, 22 days annual holiday + 3 concessionary days & bank holidays (pro rata for part time) - **Responsible to**: Communications and Content Manager - **Special Conditions**:...


  • Clacton-on-Sea, United Kingdom Community Voluntary Services Tendring Full time

    **OVERVIEW**: Community Voluntary Services Tendring (CVST) has been working in the local community for many years and provides a range of resources and support to vulnerable people across the Tendring district. CVST plays a key role, acting as a central hub in getting the help to vulnerable, isolated and homeless people and working with partners across the...


  • Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    The post holder will primarily lead engagement and communication activities, including providing advice on when and how to engage the local communities, staff and stakeholders on plans. This will include liaising with local partners and the design and production of materials to execute plans including social, digital resources, physical assets, engagement...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Pertemps Social Care Full time

    Community Mental Health Social Worker, £36,648, SouthendPertemps are recruiting for qualified and experienced social workers to support adults aged 18 and over, young people transitioning to adult social care and their carers, who are ordinary resident in Southend, playing a key role in promoting independence, wellbeing, and choice by providing a proactive,...