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Office Assistant
2 months ago
Electronic Working Administrator - Part time Position
Location: Newport - South Wales
Salary: £ 23,673 (Prorated: £12,624.81)
Contract: Permanent, Part time
Shifts: 20 hours a week, Monday -Friday 4 hour shifts between 9.00am-3.00pm (Hours can be agreed with successful candidate)
Williams Lea seeks an Administrator / Electronic Working Operator - to join our team
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
Training
We offer one to one training followed by coaching support from our Supervisors and Seniors until fully competent.
The Job :
Are you self-motivated with a can do attitude? Are you able to work in a high volume environment where understanding the importance of delivery against client service levels is critical?
Do you have data entry experience? You must be confident to liaise with Courts, Clients and Claimant solicitors by telephone.
Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for
The Job : Key Responsibilities
Operations
Working as part of a larger team on our clients site in administering Client. Accept Service paperwork, following agreed processes and procedures to ensure accuracy of information
Setting up new cases on behalf of a law firm.
Reviewing documentation.
Dealing with incoming mail.
Role requires data entry and validation of information so accuracy and attention to detail is critical
Liaising with Courts, Clients and Claimant solicitors by telephone in order to clarify received or missing information
Handling confidential information in line with the firm's data security protocols
Answering a handful of inbound calls from clients each day.
Making outgoing calls to clients to obtain missing information.
Other administrative duties, as required
Adhere to defined standards and processes
Client
Have the ability to deal with client issues quickly and effectively, seeking assistance when required
Develop and maintain strong relationships with internal and external clients providing assistance and advice as and when required
You must be customer focused
Key Competencies :
Customer Focus
Drive for results
Effective communication - Listening & Written
Planning & organising - Managing work
Accountability and responsibility Courage
The Experience :
We are looking for someone who is :
Self-Motivated
Organised
Customer focused
Strong personality
Methodical and logical approach
Team player but able to work on own initiative
Commitment to deliver
IT literate
Company Benefits
Hybrid working once trained, Pension, Private Medical, Personal Accident Insurance, Dental Insurance, Health Screening, Income Protection, Gym Flex, Cycle to Work, 25 days Annual Leave, Overtime rate paid as time and a half on work days and double time on weekends.