Customer Experience Advisor
3 weeks ago
Description
To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice Contribute to cost efficiencies through responsible utilisation of work related resources Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels) Provide great customer service to external clients entering the branch to get assistance with banking or financial needs Contribute to teamwork and inclusivity within own team Identify and utilise opportunities to assess and improve own performance Ensure operational excellence through the delivery of work processes according to defined quality standards Optimise work through the application of learning experiences Build and maintain stakeholder relationships Deliver customer service through adherence to quality service standards
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
14/11/24All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
-
Audi Service Advisor
4 weeks ago
Worcester, Worcestershire, United Kingdom Audi Worcester Full timeJob IntroductionWe are seeking a skilled Service Advisor to join our Audi dealership in Worcester. The successful candidate will be responsible for delivering exceptional customer service and ensuring the smooth workflow of the department.Key ResponsibilitiesBooking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to...
-
Aftersales Customer Advisor
5 months ago
Worcester, United Kingdom Lookers Plc Full timeOTE: GBP £30,000.00/Yr. Overview: **Lookers Mercedes-Benz Customer Contact Centre** **Working Hours: 40 hours** Working with a Premium Brand Mercedes-Benz as an Aftersales Customer Contact Advisor, you will be reporting into the Sales and Customer Service Manager and work alongside our friendly team of aftersales advisors, this is an opportunity not to be...
-
Customer Service Advisor
6 months ago
Worcester, United Kingdom Lookers Plc Full timeOverview: **Lookers Mercedes-Benz Customer Contact Centre** **Salary: £22,000 Basic - OTE £32,000 uncapped** + excellent benefits **Working Hours: 40 hours** Working with a Premium Brand Mercedes-Benz as an Aftersales Customer Contact Advisor, you will be reporting into the Sales and Customer Service Manager and work alongside our friendly team of...
-
Audi Service Advisor
4 weeks ago
Worcester, Worcestershire, United Kingdom Audi Worcester Full timeJob IntroductionWe are seeking a highly skilled Service Advisor to join our Audi Dealership in Worcester. The successful candidate will be responsible for delivering exceptional customer service and ensuring the smooth workflow of the department.Key ResponsibilitiesBooking customer vehicles in for maintenance and/or repairs, and liaising with the workshop...
-
Customer Service Advisor
6 months ago
Worcester, United Kingdom Barclays Full time**Customer Service Advisor** **Worcester** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Customer Service Advisor
6 months ago
Worcester, United Kingdom NHS Professionals Full time**About The Role**: **If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.** **Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture...
-
Audi Service Advisor
2 days ago
Worcester, Worcestershire, United Kingdom Audi Worcester Full timeJob IntroductionWe are looking for a highly skilled Service Advisor to join our Audi Dealership in Worcester. The role will involve working Monday to Friday, 08:00 to 18:00, with Saturday working on a rota basis.As a competitive offer, you will receive a basic salary of up to £27,000, with an OTE of £34,000, plus a car and benefits package.Key...
-
Customer Service Advisor
6 months ago
Worcester, United Kingdom Lapwing UK Full time**Customer Service Advisor/Administrator** **Location**:Worcester, WR4 9FA **About Us**: Lapwing UK is a progressive Construction Supplies Company with a robust track record. We stock a complete range of Site Tools and Equipment, ensuring guaranteed next-day delivery across the UK. As we continue to grow, we are looking to expand our talented team. We are...
-
Customer Service Advisor
5 months ago
Worcester, United Kingdom Marshall Motor Group Full time**Customer Service Advisor** **Location: Marshall Hyundai Worcester** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive Basic Salary Including an OTE up to £37000** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...
-
Customer Service Advisor
5 months ago
Worcester, United Kingdom Marshall Motor Group Full time**Customer Service Advisor** **Location: Marshall Hyundai Worcester** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive Basic Salary Including an uncapped OTE** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...
-
Customer Experience Ambassador
4 weeks ago
Worcester Park, United Kingdom EE Retail Full timeAbout the RoleWe are seeking a skilled and enthusiastic Retail Advisor to join our team at EE Retail. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide personalized customer service, answering questions and resolving...
-
Worcester, Worcestershire, United Kingdom Optical Express Full time**About Us**">At Optical Express, we are dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our commitment to excellence extends to our people and technology, creating a fulfilling and rewarding career for our employees.As an employee of Optical Express, you can benefit from:**Industry Leading Salary**: £25 per hour plus...
-
Customer Service Advisor
5 months ago
Worcester, United Kingdom Bamboo Marketing Full timeWorking hours between 8am - 8pm, Monday - Saturday. Hybrid working once fully trained (part time office based, part time working from home). We are a marketing agency specialising in automotive contact centre solutions. No automotive experience needed. As a Customer Service Advisor you will act as an extension to 1 or more dealership service departments....
-
Customer Helpdesk Advisor
6 months ago
Hereford and Worcester, United Kingdom Pertemps Network Group Full time**Job Description**: Job Title: Customer Helpdesk Advisor **Job Type**: Permanent, Full Time **Salary**: £21-24,000 Location: Bromsgrove Job Description for Customer Helpdesk Advisor: Cany you give an excellent customer service experience? Do you enjoy a fast paced environment? Are you looking for your first office based role? We have an excellent...
-
Service Advisor
6 months ago
Worcester, United Kingdom Perfect Placement Automotive Recruitment Full time**Service Advisor needed in Worcester** - ** Basic Salary circa £26,000 - up to £40,000 Earning Potential!**: - ** Monday to Friday 8am-6pm, plus Alternate Saturday mornings**: - ** Leading Main Dealer Group** Our Client, a national main dealership is looking for a Service Advisor to join their team! This is a fantastic opportunity to join one of the...
-
Service Advisor
2 months ago
Worcester, United Kingdom CV-Library Full timeService Advisor Basic Salary - Up To £32,000 + Bonus Location - Worcester Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all...
-
Service Advisor
3 months ago
Worcester, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - Up To £32,000 + Bonus Location - Worcester Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to...
-
Audi Service Advisor
4 weeks ago
Worcester, Worcestershire, United Kingdom Listers Full timeJob IntroductionWe are seeking a skilled Service Advisor to deliver exceptional customer satisfaction in a fast-paced environment at our Audi Dealership in Worcester.The successful candidate will work Monday to Friday, 08:00 to 18:00, with a rota basis on Saturdays.A competitive basic salary of up to £27,000, with an OTE of £34,000, plus a car and benefits...
-
Service Advisor
6 months ago
Worcester, United Kingdom Marshall Motor Group Full time**Service Advisor**: Job description **Customer Service Advisor** **Location**: Hyundai Worcester **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee...
-
Service Advisor
6 months ago
Worcester, United Kingdom Marshall Motor Group Full time**Service Advisor**: Job description **Customer Service Advisor** **Location: Marshall Hyundai Worcester** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: £26,500 to £29,000 OTE up to £35000 Uncapped** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee...