Training Capacity
3 months ago
Join Our Dynamic Team as a Training Capacity & Office Manager
Are you ready to make a significant impact in a fast-paced and rewarding environment? We are looking for a passionate and organised Training Capacity & Office Manager to join our team in Gillingham, Kent. In this exciting role, you will support our General Manager and Operations Manager by leading the training programs and managing our vibrant office space. This is your chance to shine in a dynamic position where your contributions truly matter.
Why You'll Love This Role:
- Be a Key Player: Assist in the daily operations of the business, helping steer us towards success.
- Drive Excellence: Oversee the planning and execution of our training programs and ensure a consistent six-month course schedule.
- Lead the Team: Manage and inspire our Training Coordinator, Training Service Assistant, and Office Administrators.
- Innovate and Improve: Identify opportunities to enhance course offerings and boost attendance.
- Ensure Safety and Quality: Oversee the office and training environment, maintaining top-notch Health & Safety standards and adhering to our Quality Management System.
- Build Relationships: Liaise with accredited bodies to uphold and strengthen our partnerships and standards.
Requirements
What You'll Do:
- Collaborate with the General Manager on company accounts, including insurance, utilities, and subscriptions.
- Organize and coordinate trainers and consultant trainers.
- Plan and execute advertising strategies for courses, ensuring a proactive approach to marketing.
- Conduct regular staff training assessments and reviews.
- Coordinate meetings and events at our headquarters, ensuring seamless operations.
- Welcome and engage with course attendees, providing an exceptional experience.
- Handle client inquiries, provide quotations, and maintain our purchase spreadsheet.
- Book courses with awarding bodies and ensure all course paperwork meets compliance standards.
- Draft training contracts and maintain regular communication with the General Manager.
Benefits
What We Offer:
- A vibrant and supportive team environment.
- Opportunities for professional growth and development.
- A chance to work in a central role that influences our business's success.
- Competitive salary of £30,000 per annum.
If you're an enthusiastic, detail-oriented professional ready to take the next step in your career, we want to hear from you Apply now to be a part of our exciting journey and make a difference with us.
Requirements
Job Description: Key Responsibilities: Be the Face of Our Company: Welcome and greet clients with a friendly smile. You'll be the first point of contact, helping to build lasting relationships with our valued customers. Customer Connection: Answer telephone calls with enthusiasm and professionalism, providing excellent service to all inquiries. Keep Us Organised: Maintain and update our quotation and purchase spreadsheet, ensuring everything is up to date and accurate. Create Winning Proposals: Produce compelling client quotations that reflect the quality and value of our services. Coordinate with Excellence: Book courses with awarding bodies, handling notifications for organisations like CITB & IOSH with precision and care. Booking Mastery: Assist with course bookings via email and our CRM, ensuring a smooth and efficient process for all parties involved. Quality Assurance: Review prepared course paperwork following our guidance list, ensuring accuracy and completeness. Empower Our Trainers: Provide trainers with the necessary documentation, information, and IT resources needed to deliver top-notch courses. Contract Wizard: Prepare training contracts that reflect our professional standards and commitment to excellence. Course Closure Support: Help close course files by scanning letter confirmations and saving them in the relevant course file. Organizational Pro: Support filing, creation of ADHOC certificates, and scanning of course documentation. Results and Feedback: Assist in completing course result paperwork and support delegate evaluation and agent analysis.
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