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Operations Analyst
3 months ago
Company Description
Water Technologies & Solutions is an industry leader in solving the world's most pressing water reuse, industrial, irrigation, municipal, and drinking water needs. Through desalination, advanced membrane, separation solutions, and water reuse and wastewater management and process technologies, WTS delivers added value to its customers.
WTS provides value by improving performance and product quality, reducing operating costs, and extending equipment life through a broad range of products and services that are designed to optimize total performance; protect customers' assets; prevent fouling and scaling; and safeguard the environment through water conservation and energy reduction
Water Technologies and Solutions (SWTS) offers a great work environment, professional development, challenging careers, and competitive compensation. SWTS is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by
law.
Job Description
Role Summary Working for the Operations Leader, alongside Account Managers and Operations peers, the Operations Analyst will be responsible for achieving defined goals &
objectives as well as working safely, compliantly and efficiently within a defined group of customer accounts. The Operations Specialist will take guidance from the Operations Leader and will service, recommend changes, report and communicate treatment performance with customer representatives in accordance with the commercial agreement.
Essential Responsibilities
EHS & Compliance
• Ensure they work in a safe manner at all times when delivering company objectives and comply with internal, legislative and customer EHS requirements and policies.
• Completes Legionella sampling to best practice, and utilises internal systems to document & monitor Legionella related works. Legionella training to be completed every 3 years.
• Engagement of the Gensuite system and associated tools to manage QEHS documentation and material. Use of the tool to manage RAMS, concern reports among others is essential.
• Continual use of Sharepoint for external & internal sharing and documentation management.
• Use of POWRA where appropriate.
• Awareness of WTS’s Inclusion & Diversity objectives.
Commercial
• Understands the commercial agreement at each assigned customer site and ensure the Account Manager is made aware of any customer requested scope change or over consumption to maintain profitability.
• Works with the Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met.
• Ensures the Account Manager is made aware of any Customer Contact changes.
• Identify opportunities for upgrades to the Account Manager, whether chemical dosing equipment (Chemfeed), training, analytical services or increased scope of supply.
Service
• Ensure a service plan is defined by the Account manager and then optimise the service activities at the assigned customers, to maximise productivity & profitability as well working with the Account Manager to provide adequate cover for Holidays. The service plan should contain but not be limited to scope of supply of services, time & products as well as treatment limits, performance expectations & KPI’s. The Analyst is responsible for executing the service plan.
• Communicate basic technical concepts to the customer and seeks help for solutions.
• Good and timely communication with customers & wider WTS team, as well as raising issues with Ops Leaders and Commercial colleagues as required.
• Completes & submits Consultant Service Reports (CSRs) within agreed timescales and ensures CSRs always detail the Observations, Consequences and Actions for the customers attention.
• Assisting with project execution as required, from surveying to completion.
• Participation & engagement in review meetings with customers in order to contribute from an operational and technical perspective.
• Good organisation and ability to schedule & plan site visits throughout each month on Outlook, ensuring visibility for Ops Leaders for scheduling.
• Awareness & engagement with safe chemical delivery & storage procedure.
Equipment
• Calibration of personal & onsite equipment and generation of calibration certificates as required.
• Routine maintenance of proprietary as well as third party technology & equipment.
• Operation of dosing pumps – changing dosing rates as required based on onsite test results and ability to safely prime if required.
• Independently diagnose issues found onsite and escalate or rectify as required.
• Utilisation & engagement of WTS’s digital data visualisation platform, InSight, to generate CSRs, manage trends & alarms, inventory stocks, add parameters & assets as required and escalate any issues as required.
Qualifications
Qualifications/Requirements
• Preferred Chemistry/Chemical Engineering degree or equivalent scientific degree qualification.
• Availability to travel within assigned area, including overnight stops.
• Possession of valid UK driving license
• Ability to effectively support multiple managers and teams
• Good organisational, communication & interpersonal skills
• Goal oriented self-starter
• Tools Proficiency with PC skills, including proficiency in MS Word, Excel, PowerPoint and Outlook.
Additional Information
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
