IT Support Analyst

2 months ago

Lincoln, United Kingdom DataCareers Full time

IT Support Analyst

Location: Lincoln (On Site)

6 Month Contract

Rate: £160 per day (Inside IR35)


Skills: Windows 10 / 11, SCCM, InTune, VOIP, Active Directory, ITIL


We are looking to recruit an IT Support Analyst on an initial 6 month contract for a leading public sector organisation. This is an office based role and you will work 5 days a week in Lincoln.

In this role, you will work on resolving technical issues swiftly and effectively, ensuring systems remain operational and fit for purpose.


Key Responsibilities:


  • Provide detailed advice and guidance to all users on effective use of IT systems, products, and services.
  • Manage and maintain endpoints using technologies like InTune, SCCM, Knox, and Azure-based administration.
  • Oversee the Airwave estate using Radio Manager.
  • Manage the Windows 10 OS lifecycle, including application testing, security control, and feature release updates.
  • Support the deployment of VOIP telephony, laptops, mobiles, and other hardware technologies.
  • Ensure all documentation is accurate and up to date, including asset registers and technical knowledge bases.
  • Provide out-of-hours support through the IT on-call service rota, ensuring minimal disruption to operations.
  • Contribute to project implementations with your technical expertise.


Skills and Experience:


  • Experience working within an ITIL environment.
  • Proficient in managing mobile devices using Intune.
  • Strong knowledge of VOIP technology.
  • Expertise in managing endpoints and software deployment using SCCM, Active Directory, and Intune.
  • Experience with Radio Manager for maintaining Airwave systems.
  • In-depth understanding of Microsoft operating systems (Windows 10, O365) and applications.
  • Knowledge of network topologies, WAN/LAN, and TCP/IP protocols.
  • Familiarity with Microsoft Active Directory, including security groups, organisational units, and group policies.


Person Specification:


  • Excellent communication and influencing skills across all levels.
  • Analytical problem-solving abilities and a proactive approach to challenges.
  • Flexible and adaptable to changing work environments and hours.
  • Ability to remain calm and focused under pressure.

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