Training Administrator
5 months ago
Why do we want you?
You are a strong Administrator who loves working in a client focused environment and who is looking for a varied, busy role. Ideally, you have experience of working within an administrative function in a professional Training organisation / Learning & Development department although that is not essential as long as you have administration and customer service skills.
About us
For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety , innovation and purpose , you’ll find them all and more here.
Job purpose, tasks and responsibilitiesInternally, known as Client Services Co-ordinator, your duties will be:
To assist in the administration of the Company's training events To maintain the quality of Bond Solon's service to clients To develop and maintain professional working relationships with clients, trainers and internal teams Liaising with clients to determine details of inhouse training Liaising with trainers to ensure they have the correct documentation and venue (or virtual platform) details Liaising with internal venue teams to finalise delegate numbers, room requirements etc. Trouble shooting virtual platform issues Liaising with accreditation bodies overseeing the company’s qualifications Ordering course materials and confirming delivery by deadline date Dealing with queries from clients and internal teams Dealing with feedback forms/feedback form links Providing cover for other staff members when necessary Essential and desirable capabilitiesWe always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
You will also need;
To be a proficient user of Microsoft office applications Experience creating events using virtual meeting platforms, e.g Teams/Zoom Excellent communication and customer service skills High level of accuracy and attention to detail To be a good team player Experience in an administrative position, ideally in the same or a similar role Experience using a CRM Advanced English written and verbal skillsWherever you are in your career and whatever your expertise, we look for people who:
are passionate about providing high quality solutions to our customers love varied work that plays to their strengths while helping them develop want to work together to learn, grow and achieve common goals are excited to be part of a diverse and unique global community who want to be recognised for the unique talents, experiences and insights they bring to Wilmington. Wherever you are in your career and whatever your expertise.................... You are naturally supporting of others and enjoy building relationships through your empathetic, collaborative style. You are resilient and adapt to change with ease and you have a strong attention to detail., You love supporting others which you do through your empathetic and collaborative approach. You are social and a strong relationship builder. You are a natural planner with amazing attention to details and problem-solving abilities that are second to none., You thrive on developing others and naturally build strong relationships through your sociability and empathetic nature. You are a strong verbal communicator with the ability to adopt critical thinking when needed. Before you go....Find what you’re looking for
Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.
What we’ll give you
When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.
Bring what makes you unique
We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria. If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please visit our website.
Our specialist courses and qualifications support clients to instil core knowledge and skills to comply with the law to achieve their purpose. Join us, and you’ll immerse yourself in a business full of opportunity that values variety , innovation and purpose . You can make a tangible impact in our sector. Find what you’re looking for at Bond Solon . Apply now .
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